Hey Supergirlbun, i got an awnser on my ticket with some helping advices. For me they sadly didnt work, but maybe you have more luck thats why i post them for you, in the case your ticket isnt awnsered yet.
There can be several reasons for this issue to happen that’s why I am sending you a number of steps that can help resolve this issue. This might look complicated or overwhelming at first but if you follow the guides it should be quiet easy to do.
It’s really important that you follow each step to the heart for it to have a chance to resolve your problem.
Before you start please open your WoW folder go into Retail (or classic if you play Wotlk Classic) and delelte: Cache, WTF and Interface
Once you did this start with:
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https://eu.battle.net/support/de/article/7551 please check these steps and make sure the service is turned on and always running.
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https://eu.battle.net/support/en/article/34721 after you have completed these steps please rightclick on your Battle.net Exe (your Battle.net Software) and start the software in administrative mode.
Once the launcher started (which might take a bit longer than usual) please pick the game you have issues with, click on the little blue wheel (options) and run the Scan & Repair. Afterwards let it just sit there for 3-5 minutes. Sometimes it will start downloading or updating something.
Now try running the game again and if anything has changed.
- Could you please un-install all your security software for a test? You can of course reinstall them again afterwards.
So please remove any firewall, virus scan or related security software from your PC. Restart your PC and try to run our software and games again. If it’s working your security software was blocking something.
You can now reinstall it and hopefully it will keep working. If it won’t work after you reinstalled it you will have to look into setting it up and configuring it correctly.
- If you are using WLAN/Wifi please try connecting your PC or Laptop using a LAN cable instead.
Sadly even today wireless connections can be the cause of such issues and are not the most steady connection.
- Could you please make sure you have the latest drivers and all Windows-Updates installed?
Important are:
- Graphicscard
- Soundcard
- Networkadapater
- Chipset
If you need help finding drivers or how to update them have a look here:
- Could it be you have any kind of VPN or Proxy software installed? Popular examples would be Hamachi or Teamviewer. If you got any such software installed please deinstall it and restart your PC. Please try running our software and games again afterwards. I know such software can be very useful but sadly they often create a massive amount of issues with other software and games.
If you need this VPN or proxy software for work or if it’s a work PC/Laptop you should talk to your IT administrator at work about it.
- https://eu.battle.net/support/en/article/23848 Could you please complete these steps.
After the restart your PC will start using only the most basic setup and programs the PC needs, not loading a lot of the other software you installed. Once restarted please try these steps, even if you did them before:
- In order for us to check what still might be causing this problem and to see the changes you did we need your new systemfiles.
How to create them:
Good luck 