Disconnected from wow

Support Technical Support
1

Played Classic today and at the around 15:00 +3 GMT got disconnected. Trying to connect to any wow (retail/classic), and sometimes it gives me a glimpse of my character, sometimes even lets me in to disconnect me after few second of playing after.

Don’t understand what is going on. Something weird with whole blizzards launch application it’s always connecting and disconnecting, but internet connection is stable. Russian report site which monitors stuff about issues of connection started to go up on “blizzard battle.net connection issue”
https://downdetector.ru/ne-rabotaet/battle-net/
reports right from 15:00, so I assume that this problem is not on my end, btu more people affected by it.

2 Likes
2

I have same problems. Feels like i’m playing some pirate server, not blizzard server :frowning:

3

Greetings! o/

We are currently investigating some reports we’ve gotten in the last few minutes, but this issue seems to affect mostly players in Russia and nearby regions, so it may be a problem with a local node in that area.

In order to help our teams better evaluate the situation and help with their investigation, we would appreciate if you could post here this information:

4

yeah I’m from Russia.

  • City/Country -

Russia

  • Internet provider

Rostelecom

  • Connection type -

Wired

  • When did the problem start -

at 15:00 GTM +3 today

  • Problem description (are you able to connect but get disconnected frequently, unable to connect at all, etc.)

I’m able to connect to the game 1 time from 7, but then immediately disconnected and can’t connect past character screen or login screen for the next 5-8 tries.

  • [Traceroute and Pathping]

Tracing route to 185.60.112.157 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms router.asus. com [192.168.1.1]
2 <1 ms <1 ms <1 ms krdr-bras6.ug.ip.rostelecom. ru [178.34.128.9]
3 * * * Request timed out.
4 * * * Request timed out.
5 1 ms <1 ms <1 ms 178.34.130.12
6 59 ms 59 ms 64 ms 95.167.95.103
7 65 ms 64 ms 95 ms 80.249.208.83
8 64 ms 64 ms 64 ms ae1-br02-eqam1.as57976. net [137.221.78.35]
9 66 ms 66 ms 66 ms et-0-0-67-pe02-eqam1.as57976. net [137.221.78.73]
10 67 ms 67 ms 67 ms 137.221.66.47
11 63 ms 62 ms 62 ms 185.60.112.157 ~

  • [MTR test results with Looking Glass.]

TRACEROUTE:
traceroute to 94.233.225.136 (94.233.225.136), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.365 ms 0.379 ms 0.380 ms
2 37.244.24.2 (37.244.24.2) 0.638 ms 0.706 ms 0.790 ms
3 Blizzard Blizzard 2.276 ms 2.278 ms 2.276 ms
4 137.221.66.46 (137.221.66.46) 1.250 ms 1.255 ms 1.254 ms
5 137.221.78.68 (137.221.78.68) 6.512 ms 6.523 ms 6.524 ms
6 137.221.65.28 (137.221.65.28) 40.353 ms 37.638 ms 37.589 ms
7 137.221.80.32 (137.221.80.32) 39.509 ms 38.674 ms 38.912 ms
8 87.226.216.248 (87.226.216.248) 14.756 ms 14.769 ms 14.770 ms
9 178.34.130.13 (178.34.130.13) 104.132 ms 103.333 ms 103.288 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 13:26:34 UTC
MTR:
Start: Mon Oct 21 13:26:34 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.24.2 0.0% 10 0.5 0.5 0.4 0.6 0.0
3.|-- Blizzard 0.0% 10 1.0 1.1 1.0 1.2 0.0
4.|-- 137.221.66.46 0.0% 10 2.4 1.6 1.0 2.7 0.3
5.|-- 137.221.78.68 0.0% 10 6.2 9.7 6.2 25.6 7.3
6.|-- 137.221.65.28 0.0% 10 8.6 8.8 6.2 28.5 6.9
7.|-- 137.221.80.32 0.0% 10 6.3 11.2 6.3 33.7 10.2
8.|-- 87.226.216.248 0.0% 10 14.5 14.7 14.3 18.0 1.1
9.|-- 178.34.130.13 20.0% 10 76.2 74.8 69.0 78.4 3.2
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
21/10/2019 13:26:34 UTC

  • [winMTR test results]

this one I couldn’t get done since battle.net itself stopped connect to the servers at this point.

(also I broke down the links from .ru/.com/.net in those quotes since I can’t post links to the replies).

16:54 - I can’t login into battle.net at all. Tried to re login and now it’s just tells me that the service is offline.

5

I would also like to report the same issue, i am from Russia as well even though i own an eu account (i’m unable to play on Russian realms), which begs the question what is the point and/or difference in accounts if everything leads to the same ‘node’.

6

The same happening to me. Also Russia/Barnaul, Rostelecom ISP, wired connection type, dynamic IP. I was disconnected from a realm and unable to login with error message BLZ51901016 or BLZ51900319. A few tries were successful to login only for a minute or two, having high latency after like 1k - 2k and disconnects me again, after that even my Battle. Net client`s disconnected. Started approximately at 7:00 PM (Novosibirsk Standard Time) 10/21/2019.

Battle Net Authentication

TRACEROUTE:
traceroute to 188.133.210.8 (188.133.210.8), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.282 ms 0.280 ms 0.281 ms
2 37.244.24.2 (37.244.24.2) 0.810 ms 0.842 ms 0.895 ms
3 Blizzard Blizzard 1.038 ms 2.362 ms 2.378 ms
4 137.221.66.42 (137.221.66.42) 63.496 ms 63.513 ms 63.517 ms
5 137.221.78.66 (137.221.78.66) 82.724 ms 82.764 ms 82.767 ms
6 137.221.65.28 (137.221.65.28) 6.307 ms 6.539 ms 6.518 ms
7 137.221.80.32 (137.221.80.32) 6.557 ms 6.534 ms 6.450 ms
8 87.226.216.248 (87.226.216.248) 17.641 ms 16.803 ms 16.763 ms
9 ae0.brnl-bras6.sib.ip.rostelecom.ru (213.228.107.29) 95.057 ms 94.957 ms 94.989 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 17:03:35 UTC

PING:
PING 188.133.210.8 (188.133.210.8) 56(84) bytes of data.

— 188.133.210.8 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

21/10/2019 17:03:35 UTC

MTR:
Start: Mon Oct 21 17:03:35 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.9 0.3 6.9 2.1
2.|-- 37.244.24.2 0.0% 10 0.5 0.5 0.5 0.6 0.0
3.|-- Blizzard 0.0% 10 1.1 1.1 1.1 1.4 0.0
4.|-- 137.221.66.42 0.0% 10 1.2 6.0 1.1 46.1 14.1
5.|-- 137.221.78.66 0.0% 10 194.8 151.3 25.7 245.9 66.8
6.|-- 137.221.65.28 0.0% 10 6.3 13.7 6.2 47.8 15.8
7.|-- 137.221.80.32 0.0% 10 6.4 8.6 6.4 27.0 6.5
8.|-- 87.226.216.248 0.0% 10 14.3 14.6 14.2 16.9 0.7
9.|-- ae0.brnl-bras6.sib.ip.rostelecom.ru 0.0% 10 95.3 95.3 95.0 95.8 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 17:03:35 UTC

WoW Outland realm (there are no Stormscale and Sylvanas realms in the list)

TRACEROUTE:
traceroute to 188.133.210.8 (188.133.210.8), 15 hops max, 60 byte packets
1 Blizzard Blizzard 3.436 ms 3.443 ms 3.447 ms
2 37.244.24.130 (37.244.24.130) 3.679 ms 3.795 ms 3.918 ms
3 Blizzard Blizzard 4.606 ms 4.679 ms 4.761 ms
4 137.221.66.46 (137.221.66.46) 4.147 ms 4.169 ms 4.175 ms
5 137.221.78.68 (137.221.78.68) 37.498 ms 37.554 ms 300.352 ms
6 137.221.65.28 (137.221.65.28) 9.812 ms 6.653 ms 6.638 ms
7 137.221.80.32 (137.221.80.32) 6.454 ms 6.455 ms 6.448 ms
8 87.226.216.248 (87.226.216.248) 6.127 ms 6.159 ms 6.162 ms
9 ae0.brnl-bras6.sib.ip.rostelecom.ru (213.228.107.29) 87.455 ms 87.448 ms 87.480 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 17:05:28 UTC

TRACEROUTE:
traceroute to 188.133.210.8 (188.133.210.8), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.269 ms 0.270 ms 0.276 ms
2 37.244.24.130 (37.244.24.130) 1.046 ms 1.128 ms 1.148 ms
3 Blizzard Blizzard 2.659 ms 2.688 ms 2.696 ms
4 137.221.66.46 (137.221.66.46) 1.206 ms 1.224 ms 1.231 ms
5 137.221.78.68 (137.221.78.68) 10.054 ms 10.078 ms 10.088 ms
6 137.221.65.28 (137.221.65.28) 6.258 ms 6.274 ms 6.268 ms
7 137.221.80.32 (137.221.80.32) 6.332 ms 6.544 ms 6.914 ms
8 87.226.216.248 (87.226.216.248) 6.097 ms 6.214 ms 6.234 ms
9 ae0.brnl-bras6.sib.ip.rostelecom.ru (213.228.107.29) 87.438 ms 87.689 ms 87.745 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 17:05:28 UTC

TRACEROUTE:
traceroute to 188.133.210.8 (188.133.210.8), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.432 ms 0.435 ms 0.434 ms
2 37.244.25.2 (37.244.25.2) 1.027 ms 1.043 ms 1.045 ms
3 Blizzard Blizzard 1.412 ms 1.586 ms 2.089 ms
4 137.221.66.36 (137.221.66.36) 1.069 ms 1.116 ms 1.185 ms
5 137.221.77.68 (137.221.77.68) 9.521 ms 9.549 ms 9.552 ms
6 137.221.65.27 (137.221.65.27) 9.508 ms 9.417 ms 9.401 ms
7 137.221.80.34 (137.221.80.34) 9.589 ms 9.716 ms 9.699 ms
8 87.226.221.18 (87.226.221.18) 9.065 ms 9.078 ms 9.079 ms
9 ae0.brnl-bras6.sib.ip.rostelecom.ru (213.228.107.29) 90.755 ms 90.701 ms 90.690 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 17:05:28 UTC

PING:
PING 188.133.210.8 (188.133.210.8) 56(84) bytes of data.

— 188.133.210.8 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

21/10/2019 17:05:27 UTC

PING:
PING 188.133.210.8 (188.133.210.8) 56(84) bytes of data.

— 188.133.210.8 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

21/10/2019 17:05:28 UTC

TRACEROUTE:
traceroute to 188.133.210.8 (188.133.210.8), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.284 ms 0.295 ms 0.305 ms
2 37.244.24.130 (37.244.24.130) 0.958 ms 0.988 ms 0.999 ms
3 Blizzard Blizzard 1.330 ms 1.401 ms 1.470 ms
4 137.221.66.46 (137.221.66.46) 1.183 ms 1.206 ms 1.218 ms
5 137.221.78.68 (137.221.78.68) 153.930 ms 153.957 ms 153.965 ms
6 137.221.65.28 (137.221.65.28) 6.237 ms 6.487 ms 6.490 ms
7 137.221.80.32 (137.221.80.32) 6.315 ms 6.429 ms 6.466 ms
8 87.226.216.248 (87.226.216.248) 16.702 ms 16.763 ms 16.794 ms
9 ae0.brnl-bras6.sib.ip.rostelecom.ru (213.228.107.29) 87.331 ms 88.951 ms 88.952 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 17:05:29 UTC

PING:
PING 188.133.210.8 (188.133.210.8) 56(84) bytes of data.

— 188.133.210.8 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

21/10/2019 17:05:29 UTC

PING:
PING 188.133.210.8 (188.133.210.8) 56(84) bytes of data.

— 188.133.210.8 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

21/10/2019 17:05:29 UTC

TRACEROUTE:
traceroute to 188.133.210.8 (188.133.210.8), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.348 ms 0.352 ms 0.363 ms
2 37.244.25.2 (37.244.25.2) 1.017 ms 1.047 ms 1.059 ms
3 Blizzard Blizzard 1.164 ms 1.452 ms 1.536 ms
4 137.221.66.36 (137.221.66.36) 1.219 ms 1.293 ms 1.391 ms
5 137.221.77.68 (137.221.77.68) 44.532 ms 44.569 ms 44.585 ms
6 137.221.65.27 (137.221.65.27) 9.348 ms 9.477 ms 9.506 ms
7 137.221.80.34 (137.221.80.34) 24.282 ms 23.829 ms 23.821 ms
8 87.226.221.18 (87.226.221.18) 9.168 ms 9.148 ms 9.174 ms
9 ae0.brnl-bras6.sib.ip.rostelecom.ru (213.228.107.29) 90.805 ms 90.832 ms 90.831 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 17:05:32 UTC

TRACEROUTE:
traceroute to 188.133.210.8 (188.133.210.8), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.410 ms 0.487 ms 0.511 ms
2 37.244.25.2 (37.244.25.2) 1.518 ms 1.543 ms 1.551 ms
3 Blizzard Blizzard 1.174 ms 1.501 ms 1.525 ms
4 137.221.66.36 (137.221.66.36) 1.127 ms 1.232 ms 1.258 ms
5 137.221.77.68 (137.221.77.68) 9.542 ms 9.572 ms 9.586 ms
6 137.221.65.27 (137.221.65.27) 9.703 ms 9.556 ms 9.550 ms
7 137.221.80.34 (137.221.80.34) 9.746 ms 9.772 ms 10.025 ms
8 87.226.221.18 (87.226.221.18) 9.262 ms 9.289 ms 9.300 ms
9 ae0.brnl-bras6.sib.ip.rostelecom.ru (213.228.107.29) 91.143 ms 91.155 ms 91.139 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 17:05:32 UTC

PING:
PING 188.133.210.8 (188.133.210.8) 56(84) bytes of data.

— 188.133.210.8 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2997ms

21/10/2019 17:05:32 UTC

PING:
PING 188.133.210.8 (188.133.210.8) 56(84) bytes of data.

— 188.133.210.8 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3017ms

21/10/2019 17:05:33 UTC

MTR:
Start: Mon Oct 21 17:05:27 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.5 0.2 1.6 0.3
2.|-- 37.244.24.130 0.0% 10 0.5 0.8 0.5 2.7 0.5
3.|-- Blizzard 0.0% 10 1.9 1.6 1.1 2.8 0.5
4.|-- 137.221.66.46 0.0% 10 10.3 2.2 1.1 10.3 2.8
5.|-- 137.221.78.68 0.0% 10 73.2 178.1 73.2 358.9 92.2
6.|-- 137.221.65.28 0.0% 10 6.3 7.9 6.2 21.6 4.8
7.|-- 137.221.80.32 0.0% 10 6.3 8.1 6.3 23.3 5.3
8.|-- 87.226.216.248 0.0% 10 6.1 9.2 6.1 34.8 9.0
9.|-- ae0.brnl-bras6.sib.ip.rostelecom.ru 0.0% 10 87.4 88.0 87.4 92.4 1.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 17:05:27 UTC

MTR:
Start: Mon Oct 21 17:05:28 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.24.130 0.0% 10 0.5 0.5 0.5 0.7 0.0
3.|-- Blizzard 0.0% 10 1.2 1.3 1.1 1.5 0.0
4.|-- 137.221.66.46 0.0% 10 1.2 1.4 1.0 3.3 0.6
5.|-- 137.221.78.68 0.0% 10 105.5 211.6 7.1 365.8 112.4
6.|-- 137.221.65.28 0.0% 10 6.3 11.6 6.3 59.1 16.7
7.|-- 137.221.80.32 0.0% 10 6.4 8.2 6.3 24.1 5.6
8.|-- 87.226.216.248 0.0% 10 6.0 6.6 6.0 10.2 1.1
9.|-- ae0.brnl-bras6.sib.ip.rostelecom.ru 0.0% 10 87.3 88.0 87.3 92.6 1.6
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 17:05:28 UTC

MTR:
Start: Mon Oct 21 17:05:28 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.130 0.0% 10 0.5 0.6 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 1.2 1.2 1.0 1.6 0.0
4.|-- 137.221.66.46 0.0% 10 1.1 1.5 1.0 2.8 0.5
5.|-- 137.221.78.68 0.0% 10 42.8 201.9 42.8 315.1 86.2
6.|-- 137.221.65.28 0.0% 10 6.2 6.4 6.2 6.9 0.0
7.|-- 137.221.80.32 0.0% 10 6.4 7.8 6.3 19.7 4.2
8.|-- 87.226.216.248 0.0% 10 6.0 8.0 6.0 24.6 5.8
9.|-- ae0.brnl-bras6.sib.ip.rostelecom.ru 0.0% 10 98.8 88.6 87.4 98.8 3.6
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 17:05:28 UTC

MTR:
Start: Mon Oct 21 17:05:29 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.6 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- Blizzard 0.0% 10 1.2 1.1 1.0 1.5 0.0
4.|-- 137.221.66.36 0.0% 10 1.0 1.3 1.0 2.8 0.5
5.|-- 137.221.77.68 0.0% 10 9.4 19.6 9.3 46.2 16.5
6.|-- 137.221.65.27 0.0% 10 9.5 10.4 9.3 18.6 2.8
7.|-- 137.221.80.34 0.0% 10 9.6 10.8 9.4 21.6 3.8
8.|-- 87.226.221.18 0.0% 10 9.2 9.1 9.1 9.2 0.0
9.|-- ae0.brnl-bras6.sib.ip.rostelecom.ru 0.0% 10 90.8 91.0 90.7 91.8 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 17:05:29 UTC

MTR:
Start: Mon Oct 21 17:05:33 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.5 0.0
2.|-- 37.244.25.2 0.0% 10 0.9 0.6 0.5 0.9 0.0
3.|-- Blizzard 0.0% 10 1.3 1.4 1.0 3.0 0.5
4.|-- 137.221.66.36 0.0% 10 1.3 1.2 1.0 1.5 0.0
5.|-- 137.221.77.68 0.0% 10 22.8 17.1 9.4 65.0 17.3
6.|-- 137.221.65.27 0.0% 10 9.4 9.5 9.3 9.7 0.0
7.|-- 137.221.80.34 0.0% 10 9.6 11.9 9.4 33.3 7.5
8.|-- 87.226.221.18 0.0% 10 9.2 9.1 9.0 9.2 0.0
9.|-- ae0.brnl-bras6.sib.ip.rostelecom.ru 0.0% 10 102.7 92.0 90.8 102.7 3.8
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 17:05:32 UTC

MTR:
Start: Mon Oct 21 17:05:33 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.6 0.4 0.8 0.0
3.|-- Blizzard 0.0% 10 0.9 1.3 0.9 2.6 0.3
4.|-- 137.221.66.36 0.0% 10 1.3 1.1 0.9 1.3 0.0
5.|-- 137.221.77.68 0.0% 10 31.9 18.3 9.3 43.9 14.4
6.|-- 137.221.65.27 0.0% 10 9.4 9.5 9.4 9.8 0.0
7.|-- 137.221.80.34 0.0% 10 10.5 10.8 9.5 21.5 3.7
8.|-- 87.226.221.18 0.0% 10 9.1 10.1 9.1 18.6 3.0
9.|-- ae0.brnl-bras6.sib.ip.rostelecom.ru 0.0% 10 90.9 91.0 90.7 91.8 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 17:05:33 UTC

7

all the same problems, constant disconnect. Ребята удаление клиента и главное фаила агент в ручную помогло проблеме. В хотс теперь могу зайти но дисконекты продолжаются непосредственна в поиске матча

8

Russia, Moscow
Rostelekom branded as OnLime
Wired connection
Problem started just as I logged into WoW Classic: at 17:45 GMT+3

I get disconnected. When I try to reconnect, most of time it fails. When I do get connected, I cannot chat — the message does not reach server. I don’t see any in-game objects. I get disconnected within 30 seconds.

TRACEROUTE:
traceroute to 77.37.184.73 (77.37.184.73), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.245 ms 0.234 ms 0.230 ms
2 37.244.24.130 (37.244.24.130) 0.750 ms 0.754 ms 0.754 ms
3 Blizzard Blizzard 1.120 ms 1.199 ms 3.430 ms
4 137.221.66.42 (137.221.66.42) 1.091 ms 1.094 ms 1.091 ms
5 137.221.78.66 (137.221.78.66) 20.951 ms 20.985 ms 20.991 ms
6 137.221.65.28 (137.221.65.28) 11.204 ms 8.745 ms 8.782 ms
7 137.221.80.32 (137.221.80.32) 8.021 ms 11.092 ms 11.072 ms
8 msk-ix-1-1.msk.ip.ncnet . ru (195.208.208.248) 48.376 ms 48.635 ms 48.848 ms
9 77.37.250.201 (77.37.250.201) 48.413 ms 44.522 ms 44.702 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 15:12:10 UTC

TRACEROUTE:
traceroute to 77.37.184.73 (77.37.184.73), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.340 ms 0.325 ms 0.322 ms
2 37.244.25.130 (37.244.25.130) 0.618 ms 0.642 ms 0.742 ms
3 Blizzard Blizzard 1.496 ms 1.516 ms 1.560 ms
4 137.221.66.34 (137.221.66.34) 1.171 ms 1.190 ms 2.520 ms
5 137.221.77.66 (137.221.77.66) 9.530 ms 9.541 ms 9.541 ms
6 137.221.65.27 (137.221.65.27) 9.381 ms 9.422 ms 9.401 ms
7 137.221.80.34 (137.221.80.34) 9.588 ms 9.609 ms 9.592 ms
8 msk-ix-1-1.msk.ip.ncnet . ru (195.208.208.248) 46.024 ms 46.232 ms 46.540 ms
9 77.37.250.201 (77.37.250.201) 47.385 ms 47.599 ms 47.275 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

21/10/2019 15:12:10 UTC

PING:
PING 77.37.184.73 (77.37.184.73) 56(84) bytes of data.

— 77.37.184.73 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

21/10/2019 15:12:10 UTC

PING:
PING 77.37.184.73 (77.37.184.73) 56(84) bytes of data.

— 77.37.184.73 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

21/10/2019 15:12:10 UTC

MTR:
Start: Mon Oct 21 15:12:10 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.24.130 0.0% 10 0.5 0.6 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 1.2 1.4 1.2 1.7 0.0
4.|-- 137.221.66.42 0.0% 10 1.2 1.1 1.0 1.4 0.0
5.|-- 137.221.78.66 0.0% 10 6.4 9.6 6.2 39.1 10.4
6.|-- 137.221.65.28 0.0% 10 6.3 8.1 6.2 24.6 5.8
7.|-- 137.221.80.32 0.0% 10 6.4 10.2 6.3 38.8 10.2
8.|-- msk-ix-1-1.msk.ip.ncnet . ru 40.0% 10 44.1 44.1 44.0 44.3 0.0
9.|-- 77.37.250.201 0.0% 10 44.2 44.3 44.2 44.4 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 15:12:10 UTC

MTR:
Start: Mon Oct 21 15:12:10 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.25.130 0.0% 10 0.4 0.6 0.4 0.8 0.0
3.|-- Blizzard 0.0% 10 0.9 1.0 0.8 1.1 0.0
4.|-- 137.221.66.34 0.0% 10 1.2 1.1 1.0 1.2 0.0
5.|-- 137.221.77.66 0.0% 10 27.7 16.0 9.3 56.9 15.5
6.|-- 137.221.65.27 0.0% 10 9.4 14.4 9.3 56.7 14.9
7.|-- 137.221.80.34 0.0% 10 9.4 15.2 9.4 47.2 12.8
8.|-- msk-ix-1-1.msk.ip.ncnet . ru 30.0% 10 45.6 45.7 45.6 45.8 0.0
9.|-- 77.37.250.201 0.0% 10 132.9 55.9 47.3 132.9 27.1
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/10/2019 15:12:10 UTC

9

Hi, Васярогаткин! o/

I think you misunderstood what I meant. Nodes are like crossroads in the path for your connection to reach from your router to our servers. In other words, this doesn’t seem to be an issue on our end, but on some connection point between Russia and our servers. It’s something outside of our control.

For everyone posting the test results, thanks a lot. The more we get, the more information we’ll have to try and do something on our side that may help :slight_smile:

10

Georgia/Rustavi
Internet Provider CGC (Even they don’t know anything more about themselves :d)
Looking Glass Test Results
TRACEROUTE:
traceroute to 77.242.50.207 (77.242.50.207), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.648 ms 0.628 ms 0.624 ms
2 37.244.24.2 (37.244.24.2) 1.412 ms 1.415 ms 1.415 ms
3 Blizzard Blizzard 1.495 ms 1.528 ms 1.565 ms
4 137.221.66.46 (137.221.66.46) 1.451 ms 1.456 ms 1.473 ms
5 137.221.78.68 (137.221.78.68) 7.062 ms 7.069 ms 7.066 ms
6 137.221.65.28 (137.221.65.28) 6.568 ms 7.829 ms 7.809 ms
7 137.221.80.32 (137.221.80.32) 7.925 ms 6.487 ms 6.474 ms
8 87.226.216.248 (87.226.216.248) 14.484 ms 14.511 ms 14.496 ms
9 87.226.183.87 (87.226.183.87) 72.028 ms 71.558 ms 71.535 ms
10 188.254.60.50 (188.254.60.50) 68.952 ms 69.108 ms 68.926 ms
11 85.118.96.38 (85.118.96.38) 68.874 ms 68.799 ms 68.812 ms
12 80.77.52.34 (80.77.52.34) 70.753 ms 70.740 ms 70.668 ms
13 77.242.50.207 (77.242.50.207) 69.323 ms 69.371 ms 69.499 ms

21/10/2019 16:14:36 UTC

TRACEROUTE:
traceroute to 77.242.50.207 (77.242.50.207), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.302 ms 0.299 ms 0.310 ms
2 37.244.24.130 (37.244.24.130) 1.216 ms 1.235 ms 1.238 ms
3 Blizzard Blizzard 1.299 ms 1.313 ms 1.372 ms
4 137.221.66.42 (137.221.66.42) 1.225 ms 1.225 ms 1.224 ms
5 137.221.78.66 (137.221.78.66) 6.428 ms 6.444 ms 6.445 ms
6 137.221.65.28 (137.221.65.28) 6.415 ms 6.443 ms 6.442 ms
7 137.221.80.32 (137.221.80.32) 6.785 ms 6.314 ms 6.302 ms
8 87.226.221.18 (87.226.221.18) 6.129 ms 6.145 ms 6.157 ms
9 87.226.181.87 (87.226.181.87) 52.231 ms 51.614 ms 51.896 ms
10 188.254.60.50 (188.254.60.50) 72.993 ms 73.061 ms 73.123 ms
11 85.118.96.38 (85.118.96.38) 74.337 ms 74.362 ms 74.345 ms
12 80.77.52.34 (80.77.52.34) 73.456 ms 73.783 ms 75.059 ms
13 77.242.50.207 (77.242.50.207) 73.417 ms 73.717 ms 73.729 ms

21/10/2019 16:14:37 UTC

TRACEROUTE:
traceroute to 77.242.50.207 (77.242.50.207), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.294 ms 0.286 ms 0.285 ms
2 37.244.24.130 (37.244.24.130) 0.711 ms 0.729 ms 0.732 ms
3 Blizzard Blizzard 1.230 ms 1.278 ms 1.324 ms
4 137.221.66.42 (137.221.66.42) 2.247 ms 2.258 ms 2.258 ms
5 137.221.78.66 (137.221.78.66) 6.433 ms 6.445 ms 6.446 ms
6 137.221.65.28 (137.221.65.28) 6.323 ms 6.317 ms 6.270 ms
7 137.221.80.32 (137.221.80.32) 6.399 ms 6.428 ms 6.434 ms
8 87.226.221.18 (87.226.221.18) 6.112 ms 6.170 ms 6.152 ms
9 87.226.181.87 (87.226.181.87) 46.659 ms 46.728 ms 46.782 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * 77.242.50.207 (77.242.50.207) 73.418 ms 73.464 ms

21/10/2019 16:14:37 UTC

TRACEROUTE:
traceroute to 77.242.50.207 (77.242.50.207), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.289 ms 0.278 ms 0.868 ms
2 37.244.25.130 (37.244.25.130) 0.977 ms 1.037 ms 1.141 ms
3 Blizzard Blizzard 1.100 ms 2.292 ms 2.302 ms
4 137.221.66.38 (137.221.66.38) 1.063 ms 1.144 ms 1.190 ms
5 137.221.77.68 (137.221.77.68) 9.495 ms 9.509 ms 9.509 ms
6 137.221.65.27 (137.221.65.27) 9.286 ms 9.438 ms 9.419 ms
7 137.221.80.34 (137.221.80.34) 9.409 ms 9.572 ms 9.558 ms
8 87.226.216.248 (87.226.216.248) 16.189 ms 16.202 ms 16.172 ms
9 87.226.183.87 (87.226.183.87) 47.510 ms 47.518 ms 47.671 ms
10 188.254.60.50 (188.254.60.50) 72.321 ms 72.764 ms 72.810 ms
11 85.118.96.38 (85.118.96.38) 72.898 ms 72.905 ms *
12 * * *
13 * * *
14 * 77.242.50.207 (77.242.50.207) 73.007 ms 72.989 ms

21/10/2019 16:14:39 UTC

TRACEROUTE:
traceroute to 77.242.50.207 (77.242.50.207), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.298 ms 0.336 ms 0.346 ms
2 37.244.25.130 (37.244.25.130) 0.564 ms 0.659 ms 0.769 ms
3 Blizzard Blizzard 1.130 ms 1.383 ms 1.441 ms
4 137.221.66.38 (137.221.66.38) 1.099 ms 1.157 ms 2.446 ms
5 137.221.77.68 (137.221.77.68) 12.989 ms 13.017 ms 13.127 ms
6 137.221.65.27 (137.221.65.27) 9.416 ms 9.550 ms 9.530 ms
7 137.221.80.34 (137.221.80.34) 9.526 ms 9.618 ms 9.788 ms
8 87.226.216.248 (87.226.216.248) 16.332 ms 16.355 ms 16.268 ms
9 87.226.183.87 (87.226.183.87) 53.944 ms 53.951 ms 53.721 ms
10 188.254.60.50 (188.254.60.50) 75.732 ms 75.763 ms 75.817 ms
11 85.118.96.38 (85.118.96.38) 82.300 ms 82.312 ms 82.205 ms
12 80.77.52.34 (80.77.52.34) 82.752 ms 82.787 ms 82.839 ms
13 77.242.50.207 (77.242.50.207) 78.982 ms 78.994 ms 78.985 ms

21/10/2019 16:14:51 UTC

MTR:
Start: Mon Oct 21 16:14:37 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.130 0.0% 10 0.5 0.6 0.4 1.6 0.0
3.|-- Blizzard 0.0% 10 1.2 1.3 0.9 1.5 0.0
4.|-- 137.221.66.42 0.0% 10 1.0 1.3 1.0 2.7 0.3
5.|-- 137.221.78.66 0.0% 10 6.3 7.9 6.2 19.2 4.0
6.|-- 137.221.65.28 0.0% 10 10.0 7.0 6.3 10.0 1.2
7.|-- 137.221.80.32 0.0% 10 6.4 15.1 6.4 46.3 14.6
8.|-- 87.226.221.18 0.0% 10 6.1 6.2 6.1 6.4 0.0
9.|-- 87.226.181.87 10.0% 10 48.3 96.7 46.7 471.0 140.5
10.|-- 188.254.60.50 20.0% 10 85.6 120.5 72.8 417.8 120.3
11.|-- 85.118.96.38 30.0% 10 75.9 110.8 74.4 323.9 94.0
12.|-- 80.77.52.34 30.0% 10 73.7 99.2 73.5 252.3 67.5
13.|-- 77.242.50.207 20.0% 10 85.0 90.3 73.3 174.7 34.5

21/10/2019 16:14:37 UTC

MTR:
Start: Mon Oct 21 16:14:36 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.4 0.0
2.|-- 37.244.24.130 0.0% 10 0.4 0.5 0.4 0.7 0.0
3.|-- Blizzard 0.0% 10 1.0 1.3 1.0 1.5 0.0
4.|-- 137.221.66.42 0.0% 10 1.2 1.3 1.1 1.7 0.0
5.|-- 137.221.78.66 0.0% 10 6.2 10.5 6.2 22.9 6.9
6.|-- 137.221.65.28 0.0% 10 6.3 6.3 6.2 6.4 0.0
7.|-- 137.221.80.32 0.0% 10 7.7 15.2 6.4 46.3 14.5
8.|-- 87.226.221.18 0.0% 10 6.1 6.2 6.1 6.4 0.0
9.|-- 87.226.181.87 10.0% 10 48.5 94.6 46.8 470.9 141.1
10.|-- 188.254.60.50 30.0% 10 84.2 127.5 72.9 417.7 128.1
11.|-- 85.118.96.38 20.0% 10 76.0 106.2 74.4 323.9 87.9
12.|-- 80.77.52.34 20.0% 10 73.7 96.0 73.5 252.3 63.1
13.|-- 77.242.50.207 20.0% 10 85.1 90.4 73.4 174.7 34.5

21/10/2019 16:14:36 UTC

MTR:
Start: Mon Oct 21 16:14:37 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.2 0.2 0.3 0.0
2.|-- 37.244.24.2 0.0% 10 1.0 0.5 0.4 1.0 0.0
3.|-- Blizzard 0.0% 10 1.0 1.2 0.9 2.7 0.3
4.|-- 137.221.66.46 0.0% 10 1.1 1.1 1.0 1.2 0.0
5.|-- 137.221.78.68 0.0% 10 6.3 9.9 6.2 19.9 5.4
6.|-- 137.221.65.28 0.0% 10 6.4 10.7 6.1 50.2 13.9
7.|-- 137.221.80.32 0.0% 10 6.4 13.5 6.3 63.6 18.1
8.|-- 87.226.216.248 0.0% 10 14.3 14.3 14.3 14.6 0.0
9.|-- 87.226.183.87 30.0% 10 46.7 92.9 43.9 377.4 125.5
10.|-- 188.254.60.50 30.0% 10 68.4 101.4 68.0 298.3 86.8
11.|-- 85.118.96.38 20.0% 10 79.9 92.0 68.8 221.3 52.5
12.|-- 80.77.52.34 20.0% 10 80.4 84.4 70.7 151.0 27.3
13.|-- 77.242.50.207 20.0% 10 68.5 69.0 68.5 69.4 0.0

21/10/2019 16:14:36 UTC

TRACEROUTE:
traceroute to 77.242.50.207 (77.242.50.207), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.269 ms 0.261 ms 0.323 ms
2 37.244.25.130 (37.244.25.130) 0.545 ms 0.656 ms 0.779 ms
3 Blizzard Blizzard 2.329 ms 2.344 ms 2.347 ms
4 137.221.66.38 (137.221.66.38) 1.031 ms 1.049 ms 1.082 ms
5 137.221.77.68 (137.221.77.68) 9.489 ms 9.504 ms 9.506 ms
6 137.221.65.27 (137.221.65.27) 9.323 ms 9.563 ms 9.572 ms
7 137.221.80.34 (137.221.80.34) 9.563 ms 9.753 ms 9.734 ms
8 87.226.216.248 (87.226.216.248) 16.425 ms 16.438 ms 16.438 ms
9 87.226.183.87 (87.226.183.87) 53.930 ms 53.163 ms 53.251 ms
10 188.254.60.50 (188.254.60.50) 75.897 ms 75.594 ms 76.081 ms
11 85.118.96.38 (85.118.96.38) 82.318 ms 82.333 ms 82.263 ms
12 80.77.52.34 (80.77.52.34) 82.872 ms 82.865 ms 82.900 ms
13 77.242.50.207 (77.242.50.207) 79.855 ms 79.149 ms 79.135 ms

21/10/2019 16:14:52 UTC

MTR:
Start: Mon Oct 21 16:14:37 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0
2.|-- 37.244.25.130 0.0% 10 1.1 1.1 0.4 5.8 1.6
3.|-- Blizzard 0.0% 10 0.9 2.4 0.9 11.6 3.3
4.|-- 137.221.66.38 0.0% 10 1.1 1.0 0.9 1.2 0.0
5.|-- 137.221.77.68 0.0% 10 9.4 11.1 9.2 21.5 4.0
6.|-- 137.221.65.27 10.0% 10 9.5 9.4 9.3 9.7 0.0
7.|-- 137.221.80.34 0.0% 10 9.7 9.8 9.4 12.4 0.7
8.|-- 87.226.216.248 0.0% 10 16.3 18.5 16.1 34.2 5.6
9.|-- 87.226.183.87 10.0% 10 53.5 49.9 47.2 53.5 3.1
10.|-- 188.254.60.50 10.0% 10 76.0 73.9 72.2 76.0 1.8
11.|-- 85.118.96.38 10.0% 10 82.3 140.7 72.3 647.2 190.0
12.|-- 80.77.52.34 10.0% 10 83.0 131.1 74.3 549.8 157.1
13.|-- 77.242.50.207 10.0% 10 79.0 123.4 72.8 502.9 142.4

21/10/2019 16:14:37 UTC

MTR:
Start: Mon Oct 21 16:14:42 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.6 0.3 0.2 0.6 0.0
2.|-- 37.244.25.130 0.0% 10 0.6 0.6 0.4 0.8 0.0
3.|-- Blizzard 0.0% 10 1.0 1.2 0.9 2.3 0.3
4.|-- 137.221.66.38 0.0% 10 0.8 1.0 0.8 1.0 0.0
5.|-- 137.221.77.68 0.0% 10 9.4 11.3 9.3 28.2 5.9
6.|-- 137.221.65.27 0.0% 10 9.3 10.0 9.3 15.9 2.0
7.|-- 137.221.80.34 0.0% 10 9.5 14.9 9.4 61.2 16.3
8.|-- 87.226.216.248 0.0% 10 16.3 16.3 16.2 16.6 0.0
9.|-- 87.226.183.87 0.0% 10 53.2 87.3 47.2 380.8 103.3
10.|-- 188.254.60.50 10.0% 10 75.7 102.0 75.7 304.0 75.8
11.|-- 85.118.96.38 10.0% 10 82.3 102.3 82.2 256.5 57.9
12.|-- 80.77.52.34 10.0% 10 83.6 91.7 82.8 161.1 26.0
13.|-- 77.242.50.207 0.0% 10 79.1 78.4 72.8 79.1 1.9

21/10/2019 16:14:42 UTC

MTR:
Start: Mon Oct 21 16:14:51 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.4 0.0
2.|-- 37.244.25.130 0.0% 10 0.5 0.6 0.5 1.6 0.0
3.|-- Blizzard 0.0% 10 1.0 2.0 0.9 10.9 3.1
4.|-- 137.221.66.38 0.0% 10 1.1 1.0 0.9 1.1 0.0
5.|-- 137.221.77.68 0.0% 10 9.3 9.9 9.3 14.5 1.5
6.|-- 137.221.65.27 0.0% 10 9.3 9.4 9.3 9.7 0.0
7.|-- 137.221.80.34 0.0% 10 9.8 17.3 9.5 56.3 16.5
8.|-- 87.226.216.248 0.0% 10 18.9 16.8 16.2 18.9 0.9
9.|-- 87.226.183.87 0.0% 10 53.2 53.1 53.0 53.4 0.0
10.|-- 188.254.60.50 0.0% 10 75.8 75.8 75.8 76.0 0.0
11.|-- 85.118.96.38 0.0% 10 82.3 82.3 82.2 82.5 0.0
12.|-- 80.77.52.34 0.0% 10 82.8 82.9 82.7 83.1 0.0
13.|-- 77.242.50.207 0.0% 10 79.1 79.2 79.0 79.4 0.0

21/10/2019 16:14:51 UTC

11

A solution that worked for me: play WoW over a VPN. Increased latency but no longer constant disconnects

12

Client updated two times and problem is fixed for now<3

13

Yep, after two client updates the problem seems to be gone! Done quickly and accurately on target! <3

14

Hi, everyone! o/

Thanks for all the information you shared with us. I’m glad to hear this is now resolved, and to see that there are no new reports :smiley: