Disconnecting quite a lot - wow51900319

For the past couple of weeks, I have been disconnecting frequently from battle.net & world of warcraft, It is getting frustrating as i can’t play the game at all. When i disconnect, this error comes up " WOW51900319", this happens in capital cities, outside world, raids, mythic plus and delves and sometimes comes up with other error codes that i do not remember at all. Also I have been experiencing freezes about 3-5 seconds.

Solutions that I have tried.
I bought a new setup that can play world of warcraft and other games fine.
New Router
Called my ISP two times, they have came out and seen to it. - Nothing is wrong with the ISP.
Swapped Ethernet Cables and still the same problem.
Flushed DNS and all that stuff.
Disabled Addons, Uninstalled Addons and Reinstalled them.
Diagnosed network through windows
Contacted Support regarding this matter, supposed to get a link but didn’t receive.
Turned my router off and on again and restarted my pc.
Made sure that all of my drivers are up to date.
Tried VPN - doesn’t seem to fix anything.
Uninstalled wow and reinstalled it.
WowCache, WowInterface etc.

I done everything that i can. Please do something about this blizzard.

Location: United Kingdom
ISP - Virgin Media

4 Likes

I’m having this issue tonight, also in UK with virgin media. Sometimes it disconnects when I hit play, sometimes it gets stuck loading characters, sometimes I get in and then drop out after 30s. Not sure what is going on but this never happened before and my setup has been fine to this point.

1 Like

Have you tried doing a speed test, I’ve done mine, but everything is fine with the internet but I just keep disconnecting over and over again, sometimes I can stay in-game for about 1m and 47s and just disconnect, it’s frustrating especially in m+, I tried going onto classic wow and see if it’s a problem with retail but it is still happening, so I definitely think it’s on blizzard side.

Dude problem isnt on your side if you tried everything on your side to fix WOW51900319…no problem on your side trust me…you getting autokicking by server…there is ingame problem with some accounts on some servers with chat/channel/guild/guild tab…i had same issue …4 days trying fixing it and gms repeat same thing over and over again …problem on your side…but there is no problem on our side if troubleshooting dont help you…i tried connect on friend pc who playing on same server like me where i had problem…ofc autokicked from server too…but they will blame you and your internet…i fix my issue, and all Blizzard and Microsoft company…but trust me there no problem on your side…you should be able to play wiht no problem on fresh chars which dont /join lfg/layer (world dont have this issue) or dont open guild tab…atleast these works for me first 72h when problem occurse…but support tell me all the time its connection issue on your side when you are able to play on server with low ping if you dont these things what i wrote…you should be able play with no problem…i hope they fix your problem soon…

same change even modem

I’ve been having this exact issue for the past couple days as well. It seems to be happening more often now (today it happened 6 times), which is making the game unplayable. My internet seems fine, no other games are affected, also tried the usually recommended things, etc…

The game often “freezes” for up to 30 seconds (I can move, but can’t cast and everyone on my screen is just running in place), or I just get disconnected with an error code. I just had one of the freezes that lasted 4+ minutes, so I had to ALT+F4.

Insane how this just started happening out of the blue. I’m hoping for a fix sometime soon.

Same here, tried everything cant even click mount or something .

A new Nvidia driver just came out and after installing that (and restarting my PC) the disconnecting stopped.

Can you explain me how gpu driver can affected connection on certain server and certain chars? xD There 0 logic xD gpu drivers wont effect on certain things but whole game…xD not certain server or certain chars on server…xD cant tell you if problem vanish or not …still on deleting accounts…but problem was you get autokicked by server with wrong error…that dcing was surely connected to chat channels and guild tab…not for first time some ppl has problem go into game because something wrong in chat or channels or guild tab…world channel dont make this problem for sure…but lfg and layer did that problem…

Chiming in, since I recently had the same problem with HC Classic on Soulseeker.

First of all, since I don’t seem to have the necessary “trust level” here to include links in my post (I don’t visit the forum very often, despite having the same WoW account since 2004), I will have to resort to base64 encoded links. I will mark the links via “(base64 link)”.
If you want to decode/visit a link below, you will first have to Google “base64 decoder”, visit the website and decode my link there. I’m truly sorry for that, but since my post requires links, I currently see no other way around it :frowning:

Back to topic: An example how my disconnects look like can be seen here (base64 link): aHR0cHM6Ly95b3V0dWJlLmNvbS93YXRjaD92PW1CTlFybnU0UFow

In my case, first the chat cuts out (I can’t write anymore in group or guild chat, several seconds later the whole connection breaks down). The frequency of disonnects varied - sometimes it would disconnect me 30 seconds directly after logging in, sometimes I could play for some hours before experiencing the issue.

I also opened a ticket regarding the issue and the GM directed me to this thread in the US forums (base64 link):
aHR0cHM6Ly91cy5mb3J1bXMuYmxpenphcmQuY29tL2VuL3dvdy90L3lvdS1oYXZlLWJlZW4tZGlzY29ubmVjdGVkLWZyb20tc2VydmVyLXdvdzUxOTAwMzE5LzIwODQ2Mzg=

They are investigating an issue with frequent disconnects on US HC Doomhowl and apparently fixed or mitigated it on the US PTR HC realm.

Despite this development I decided to have a closer look at my own diconnects and analyzed the WoW traffic when the diconnects are happening (I’m an IT guy).
Turns out that there is/was a problem with the so-called PMTU discovery. Without going into too much detail, the (P)MTU ((path) maximum transfer unit) is a variable that determines the largest possible size of a datagram being sent between two communication partners. The size may vary depending on the hops packets are passing on their way and on protocol encapsulation (like PPPoE for example).
The automatic adjustment of the (P)MTU for a connection is called PMTU discovery. In my case there was a problem with this mechanism. I implemented a fix/workaround on my router and since then the disconnects stopped.
Since network problem sources can vary considerably, it is very possible that your problems are not related to my issue at all and that the fix being worked on is for another issue causing the same symptoms.

But there is a way to test this: You could (temporarily) lower the MTU of your PC running WoW and then check, if the problem still persists.
Disclaimer: Lowering the MTU is harmless and can be reverted easily, but may have side effects (like a slightly lower network performance). If you decide to do so, it is on your own risk.
That being said: If you want to test this, you can try to lower your MTU from the default 1500 to something like 1420, which should be low enough so that PMTU is not needed at all, which would elimate PMTU discovery as the source of the disconnect problem.
To accomplish this, you can follow the description here (base64 link):
aHR0cHM6Ly93d3cud2lzZWNsZWFuZXIuY29tL3RoaW5rLXRhbmsvNjcwLUhvdy10by1DaGFuZ2UtTVRVLW9uLVdpbmRvd3MtMTEuaHRtbA==
, section " How to Change the MTU on Windows 11" and set the MTU to 1420 on your primary network interface.
Of course you can also follow any other guide describing how to set the MTU in Windows 10/11.
Afterwards, you will have to restart Battle net and your WoW client to check, if the problem is gone.
To revert to the default MTU size of 1500, simply follow the same steps as above and set it back to 1500.

As already stated above: It is possible that your problem is not related to my problem at all and that the test will fail and the disconnects persist. In this case you will probably have to wait for Blizzard to deploy the US PTR fixes to the european live servers.

Cheers

Edit: The US HC PTR fix has apperently been deployed to all live realms now, so check first, if the problem has been solved by the Blizzard mitigation

I have no idea if it has anything to do with it. But the disconnects stopped happening after I installed the update, so I thought maybe that’s what fixed it for me. Sorry, not a tech person.

Dude i dont care i told them im deleting…xD due 72 hours responding on my tickets its problem on your side…your internet sucks…and there is result…after 3 weeks which this bug appeared first time they finaly figure it out where is problem and fix it…good job…but still i done with Blizzard ,even if they give me free 20 years of playing i rather delete than play game with such horrible support which responded by AI xD

1 Like

@ Twisting Nether , for 8days still same. cant find the solution yet , try to do everything that I read

So I was having this issue on and off in the past 2 years without any solution.
Last week I DCd 5 times during one raid with that 51900319 error, and that was the last staw for me.
I sat down for hours digging the internet, tried everything I could find and I’m happy to say I found a fix that worked for me!
I’m now 6 days playing without getting disconnected (did keys, raids, WQs) and all is good, so I gotta share my fix incase it might help any of you:
Go to options, Graphics, and set the Foreground FPS on Max (for me with my screen it’s 200) and untick the background option.
That’s it!
I have no idea why but this totally fixed my issue. I hope it will help some here as well!
GL <3

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