It is, there are regular patches with changes every so often that may be influenced from suggestions from players. A public one is for example this one that reduces CD’s for character transfers that was suggested quite often by players (that I advised them to add through the ingame box too):
That it may not be taken into consideration now or maybe not at all is because players just generally suggest something wild, like “buff warlock, nerf everything else”. That is not usable feedback. Or the more common:
This is what added the deserter debuff shortly after just the introduction of VTK (Original VTK had no debuffs) because players would just hold the group hostage until they were kicked and then simply requeue until they can get into their desired dungeon.
So far from all posts regarding the VTK as players have noticed I’m in quite a few of them, have been about the removal of the debuff. There are suggestions about the increase, or reduction of the debuff too but it boils down to that there is no actual suggestion on the replacement of the VTK system with something more abuse-proof and then posters tend to personally attack me due lack of arguments as you can see in several other replies.