When writing to game support with your problem, you get the same answer every time (copied here completely, scroll down for it). Customer service doesn’t read your problem, they just send you this answer and mark your problem resolved. You can’t continue with resolved issue, it’s not possible to reopen the same ticket. If you then open another ticket for the same issue, you get the exact same response. Nothing changes, no help to your problem.
You can’t play the game without google and forums anymore. Game doesn’t tell you what to do like it used to. I hate it that you have to google how to do quests in game, spend hours on forums finding out things that take 2 minutes in game. It’s not playing, it’s reading forums. Is Wow a game or a boring forum?
Is the idea to drive people away from game? Is Blizzard planning on annoying people and making gameplay so difficult that every customer goes away? It’s working!
And no, the answer for all this is not that I should go away without leaving any customer feedback. This is my customer feedback that I send to Blizzard. This is the place where Blizzard directed me to give feedback. I’m not interested in other players opinions or discussing this matter. I am interested in Blizzard official answer to my official feedback in the only place they accept feedback.
- I got Blizzard official answer when I posted this same text earlier today - thread was closed 3 hours after I wrote it without any explanation, and it will be deleted in 7 days. That was all Blizzard answered. I am seriously considering do I want to give money to a company who doesn’t know the basics of customer service.
Ticket answer (without links because I’m not allowed to post here with links for some reason not explained):
A Game Master resolved your ticket, and left the following response:
*Hello Adventurer! With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help you with your issue. If you still have the same problem after going through these, please get back to us.
Support Articles: https://battle.net/support/games/wow
Game Info and Guides:
Forums:
Wrath Classic:
Did Not Receive All Achievements with Wrath Classic Pre-patch:
Creating a Death Knight in Wrath of the Lich King Classic:
Thank you for your time!*
If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.
Make sure you complete our survey to let us know how we did.
Regards,
Blizzard Support