ERROR #132 (0x85100084) Fatal exception!

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1

I can’t start wow anymore please i need help tried everything.

Exception handler died
Original exception:
ACCESS_VIOLATION
The instruction at “0x00007fff8f64af85” referenced memory at “0x0000000000000000”.
The memory could not be “read”.

The crash log :

==============================================================================
World of WarCraft: Retail Build (build 28768)

Exe: E:\World_retail_\Wow.exe
Command: “E:\World_retail_\Wow.exe” -launcherlogin -uid wow_enus
Time: Dec 14, 2018 2:41:30.122 PM
User: ZALMAN
Computer: DESKTOP-K2JSHHQ

This application has encountered a critical error:

ERROR #132 (0x85100084) Fatal exception!

Program: E:\World_retail_\Wow.exe
ProcessID: 8160
Exception: ACCESS_VIOLATION

The instruction at “0x00007fff2b39af85” referenced memory at “0x0000000000000000”.
The memory could not be “read”.

8.1.0.28768
Retail
<Jira.JiraProjectId> 10900
<Jira.JiraProjectKey> WOW8
<Exception.ProjectId> 10
<Exception.BuildNumber> 28768
<Exception.Branch> 8.1.0
World of WarCraft
Client
Type: WoW
Wow.exe
Executable UUID: F59FDBBE-4677-4A42-A194-7C8D20DDCC2B
<Wow.Platform> X64
<Exception.Platform> Win 10 (64-bit)
User: ZALMAN
Computer: DESKTOP-K2JSHHQ
Virtual Memory: 0.00 MB
Free Disk Space: 384.48 GB
Exe Built: Dec 13 2018 10:56:04
Init: 000003FF 00000000
App Up Time: 0 days, 0 hours, 0 minutes, 12 seconds
System Up Time: 0 days, 1 hours, 43 minutes, 25 seconds
QueryPerformanceCounter
Current Frame: 0
Current Time: 0
Current Tick: 0
0
0
Addon resource usage (not including lua memory): 0
Number of thread pool threads (Total/HighPriority): 0/0
Battle.net.exe
<Locale.Text> frFR
<Locale.Audio> frFR
Session Time(hh:mm:ss): 00:00:00
<SessionTime.Grouping> 00:00:00 - 00:14:59
Time in World(hh:mm:ss): 00:00:00
<TimeInWorld.Grouping> 00:00:00 - 00:00:00
Total Time in World(hh:mm:ss): 00:00:00
<TotalTimeInWorld.Grouping> 00:00:00 - 00:00:00
<Addons.HasAny.Loading> No
<Addons.HasAny.Loaded> No
0
0
Yes
<IME.Current> “”, {00000000-0000-0000-0000000000000000}, inactive
<SoundSystem.Restarts> 0
<LoadingScreen.Enabled> No
<CombatLogEntry.Current> CombatLogEntry::PushEvent(casterGuidType, targetGuidType): 0, 0
<BrowserProxy.AttemptedConnect> No
Number of successful WoWConnections: 0
Battle Tag: n/a
Last Known Player: 0000000000000000, (0, 0, 0, 0)
Selected Player: 0000000000000000

CVar Settings:
<CVar.portal> EU
<CVar.textLocale> frFR
<CVar.audioLocale> frFR
<CVar.agentUID> wow_enus
<CVar.hwDetect> 0
<CVar.gxApi> D3D12
<CVar.gxMaximize> 1

Installation settings:

UID: wow_enus
Expansion Level: 7
PTR: 0
Beta: 0
ProductCode: ‘WoW’

           GxInfo

D3D12
<Graphics.ShaderModel> dx_4_0

I tried everything on Blizzard support :

  1. [Try closing background applications]to resolve any software conflicts.

  2. [Reset your user interface] to make sure your files and addons are not corrupted.

  3. Run the [repair tool ] to repair any damaged game files.

  4. [Run ScanDisk and defragment your hard drive] to try to repair any bad sectors.
    Note: Do not defragment a Solid State Drive (SSD).

  5. [Run a security scan] to remove any viruses or malware infections.

  6. [Update your drivers] to resolve any compatibility issues.

But nothing.

2

Hey Hexabyte,

I can’t see to find the crash log, did you submit that? If you did, can you post the crash report ID for me, so Ic an have a look into the full log?

In addition to that, please post your System Files so we can have a closer look into this. Please go through the steps listed here, and create both the MSInfo and DxDiag files. Post them on a page like Pastebin.com or share directly with us through OneDrive. Post the links here afterwards, so we can have a look.

Have a few seconds to spare? Let me know how I’m doing!

3

Hello Nenyasqi,
No i didn’t submit the error, the wow doesn’t even launch it close automaticly after i launch it.
Here is the MSInfo : pastebin .com/acWqx5Am
And here the DxDiag : pastebin .com/WGFfe4aH
I can’t put links in my post.

4

Disable Details work for me or else delete u cache/wtf also work but problem wil come back once u log out

5

No the game doesn’t even launch.
I deleted everything i even tried scan & repair.

6

Hello Hexabyte,

Did you tried updating Windows? According to your System Information, your last update is from November 2015. Support for this version has expired almost a year ago.

Please make sure to install the latest updates from Microsoft before trying again.

Feedback? Fill out this Survey.

7

Yesterday, it was up and running i don’t think it’s because of my System Update.
But i will try.

I fixed the problem without the system update.

8

Hey mate i have same issue , how did u fixed it ?

9

I had the same issue. With the hotfix from today they made the game to launch with directx 12 by default. On my system witch a Nvidia GTX 970 this leads to this crash. I updated to the new driver version 417.35, but this was no solution. Then i forced the game to launch in directx 11 by adding -d3d11 as command line argument in the launcher and got the game running. I checked with -d3d12 and got the crash.

10

I changed the settings of wow.exe and made it run as Windows 7.
I can’t explain more since my Windows is in french.

11

Hi there i just had the same issue, right after i decided to reinstall the game yesterday. It gave me the the same ERROR #132. Im with the lates nvidia drivers and Win 10. The workaround with compatability as Windows 7 works just fine for now, i guess its some kind of DX12 issue.

12

Yep that’s what i did and it work fine.