ERROR #132 (0x85100084) Fatal exception!

Support Technical Support
1

Dear Blizzard,

Unfortunately I’m experiencing alot of 132 errors/crashes since I got myself a (partially) new PC.

I upgraded from the following:
CPU: Intel i7 5820K
RAM: G.Skill 32 GB 2400 mhz DDR-4
MOBO: MSI X99 SLI plus

To

CPU: AMD Ryzen 7 3700X
RAM: Crucial 32GB DDR 3000Mhz (currently running stock @2133 Mhz)
MOBO: Gigabyte X570 Aorus Elite

–
GPU: ASUS ROG STRIX 1080ti

Before the upgrade I didn’t get any of these issues… I’ve been searching around the forums to find a solution to this (much occuring) error but found no solution yet.

Things i’ve tried:

  • Updated all drives
  • Got the most recent BIOS
  • Windows 10 updated to the lastest version (1909)
  • Ran as administrator
  • Clear caches
  • Disabled all add-ons
  • Renamed the folders ‘WTF’ , ’ Interface’ and ’ Cache’ to ‘WTFOld’ etc.
  • Reinstalled World of Warcraft
  • Added WoW to the whitelist of my virusscanner

I’d really appreciate it if someone could help me fix this issue, since its unplayable in this state.

Thanks in advance!

2

Windows latest version is 2004 except if you are using HP computer

3

Hmm, Windows says I have the lastest version (and can’t find any updates)

4

Maybe your software/hardware is not yet suitable for the new version yet?

5

If you are running AGESA newer than 1.0.0.3abb/1.0.0.3ab then you may get such errors. People had to downgrade BIOS versions due to that - Wow Error132, AMD 3600x, X570 mainbord, I changed RAM but it is not resolved, installed the old version of bios and problem is solved it - #27 by Brokdar-burning-legion

6

This is a possible explanation, but we actually have not seen this particular conflict on Ryzen 3700-series CPUs yet - best we know so far it is unique to the 3600/3600X variants, so it’d be a highly unwelcome development if it happens elsewhere too. :frowning:

@ Ondoodrijst: WoW tries to collects data logs for #132-type conflicts, which are located here. If any such logs are available - please upload them to a service like pastebin and share the link in a thread reply, we might be able to get more insight into the nature of the crash from an analysis of the data.

7

Hmm, I will have a look at this and downgrade my BIOS.

@ Veadsarias I have uploaded the lastest error log: pastebin(dot)com/0nM9N76N

8

Thanks for the logfile!

The captured data is unfortunately rather inconclusive - it certainly shares some commonalities with what we’ve seen happen with the Ryzen 3600 series problems, but there are a couple rather distinct differences too. We probably won’t know if the BIOS version was actually involved here until it has been replaced and the problem then either disappears or remains.

9

I’ll keep you updated on the BIOS changes!

UPDATE:
@Veadsarias: Alright, I’ve actually updated to the latest BIOS version (12H) which was available to download not long ago (or somehow I did not see it before?).

As far as I was able to test it, I haven’t had any crashes so far. Hopefully I’ll be able to do longer sessions and test it propperly (also with addons installed) to see if it makes a difference.

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