Error 132 & Application has been blocked from accessing graphics hardware

Evilelf-turalyon · August 17, 2019, 3:09pm

I recently got a new PC made and when I try to play WoW most of the time the screen flickers on and off then the game crashes with the above faults. If I restart the computer sometimes it will work just fine.
I have tried running heaven benchmark straight after wow had crashed and that worked as expected.

So far I have tried
uninstalling drivers with DDU and reinstalling them 4 versions
uninstalling WoW and reinstalling it twice in different folders
tried running it in compatiblity mode

PC specs

Error log

World of Warcraft: Retail Build (build 31429)

Exe: C:\World of Warcraft_retail_\Wow.exe
Command: “C:\World of Warcraft_retail_\Wow.exe” -launcherlogin -uid wow
Time: Aug 15, 2019 6:06:48.255 AM
User: *
Computer: -NEW-PC

This application has encountered a critical error:

ERROR #132 (0x85100084) Fatal exception!

Program: C:\World of Warcraft_retail_\Wow.exe
ProcessID: 10876
Exception: ACCESS_VIOLATION

The instruction at “0x00007ff69ac3b325” referenced memory at “0x0000000000000010”.
The memory could not be “read”.

<Exception.IssueType; Exception
Crash
<Exception.Summary:;
ACCESS_VIOLATION
(DBG-OPTIONS DBG-ADDR<00007ff69ac3b325>(“Wow.exe”) <- DBG-ADDR<00007ff69ac32910>(“Wow.exe”) <- DBG-ADDR<00007ff69ac3c90d>(“Wow.exe”) DBG-OPTIONS<>)
The instruction at “0x00007ff69ac3b325” referenced memory at “0x0000000000000010”.
The memory could not be “read”.
<:Exception.Summary>

<Exception.Assertion:;
DBG-ADDR<00007ff69ac3b325>(“Wow.exe”)
DBG-ADDR<00007ff69ac32910>(“Wow.exe”)
DBG-ADDR<00007ff69ac3c90d>(“Wow.exe”)
DBG-ADDR<00007ff69ac369ef>(“Wow.exe”)
DBG-ADDR<00007ff69ac397cd>(“Wow.exe”)
DBG-ADDR<00007ff69ac2bcab>(“Wow.exe”)
DBG-ADDR<00007ff69aaab89c>(“Wow.exe”)
DBG-ADDR<00007ff69aaabba9>(“Wow.exe”)
DBG-ADDR<00007ff69ac2c0f1>(“Wow.exe”)
DBG-ADDR<00007ff69a8fac28>(“Wow.exe”)
DBG-ADDR<00007ff69ab33378>(“Wow.exe”)
DBG-ADDR<00007ff69ab324d1>(“Wow.exe”)
DBG-ADDR<00007ff69ab31eac>(“Wow.exe”)
DBG-ADDR<00007ff69a8f3e88>(“Wow.exe”)
DBG-ADDR<00007ff69a8c9cca>(“Wow.exe”)
DBG-ADDR<00007ff69a8c9ceb>(“Wow.exe”)
DBG-ADDR<00007ff69a9da932>(“Wow.exe”)
<:Exception.Assertion>
<Exception.HashBlock:;
DBG-OPTIONS
ERROR #132
DBG-ADDR<00007ff69ac3b325>(“Wow.exe”)
DBG-ADDR<00007ff69ac32910>(“Wow.exe”)
DBG-ADDR<00007ff69ac3c90d>(“Wow.exe”)
DBG-ADDR<00007ff69ac369ef>(“Wow.exe”)
DBG-ADDR<00007ff69ac397cd>(“Wow.exe”)
DBG-ADDR<00007ff69ac2bcab>(“Wow.exe”)
DBG-OPTIONS<>
<:Exception.HashBlock>

8.2.0.31429
Retail
<Jira.JiraProjectId> 10900
<Jira.JiraProjectKey> WOW8
<Exception.ProjectId> 10
<Exception.BuildNumber> 31429
<Exception.Branch> 8.2.0
Mainline
World of Warcraft
Client
Type: WoW
Wow.exe
Executable UUID: B3F03F99-CED1-4438-B769-3A302F0399D3
<Wow.Platform> X64
<Exception.Platform> Win 10 (64-bit)
User: *****
Computer: ****-NEW-PC
Virtual Memory: 0.00 MB
Free Disk Space: 384.40 GB
Exe Built: Aug 7 2019 18:00:09
Init: 000003FF 00000000
App Up Time: 0 days, 0 hours, 1 minutes, 1 seconds
System Up Time: 0 days, 0 hours, 2 minutes, 15 seconds
QueryPerformanceCounter
Current Frame: 1733
Current Time: 134877
Current Tick: 4964
0
1
Addon resource usage (not including lua memory): 0
Number of thread pool threads (Total): 31
Battle.net.exe
<Locale.Text> enUS
<Locale.Audio> enUS
Session Time(hh:mm:ss): 00:00:57
<SessionTime.Grouping> 00:00:00 - 00:14:59
Time in World(hh:mm:ss): 00:00:43
<TimeInWorld.Grouping> 00:00:00 - 00:14:59
Total Time in World(hh:mm:ss): 00:00:43
<TotalTimeInWorld.Grouping> 00:00:00 - 00:14:59
Total lua memory: 44269KB
<Addons.Current> (null)
<Addons.Current.Function> UNKNOWN
<Addons.Current.Object> (null)
<Addons.HasAny.Loading> No
<Addons.HasAny.Loaded> No
0
0
No
<IME.Current> “”, {00000000-0000-0000-0000000000000000}, inactive
<SoundSystem.Restarts> 0
<LoadingScreen.Enabled> No
<CombatLogEntry.Current> CombatLogEntry::PushEvent(casterGuidType, targetGuidType): 0, 0
Number of successful WoWConnections: 14
<Realm.Name> Turalyon
<Realm.IP> 37.244.52.195:3724
<Realm.Version> 8.2.0.31229
<Realm.Flags> 0x00
Battle Tag: ************
1718
<LocalZone.Name> Spears of Azshara, Nazjatar
<LocalZone.AreaID> 10330
Local Player: Sistersin, Player-1402-06EC7C0C, (1718, 751.451, -259.735, -228.602)
Selected Player: Player-1402-06EC7C0C
<Character.Info.Race> Blood Elf
<Character.Info.Class> Demon Hunter
<Character.Info.Spec> Havoc

CVar Settings:
<CVar.portal> EU
<CVar.textLocale> enUS
<CVar.audioLocale> enUS
<CVar.agentUID> wow
<CVar.hwDetect> 0
<CVar.videoOptionsVersion> 21
<CVar.gxApi> D3D12
<CVar.gxMaximize> 1
<CVar.graphicsQuality> 7
<CVar.RAIDgraphicsQuality> 7
<CVar.farclip> 7000.000000
<CVar.horizonStart> 1900.000000
<CVar.particleDensity> 80.000000
<CVar.particleMTDensity> 100.000000
<CVar.waterDetail> 2.000000
<CVar.rippleDetail> 1.000000
<CVar.reflectionMode> 0.000000
<CVar.sunShafts> 2.000000
<CVar.refraction> 2.000000
<CVar.groundEffectDensity> 80.000000
<CVar.groundEffectDist> 200.000000
<CVar.volumeFogLevel> 2.000000
<CVar.projectedTextures> 1.000000
<CVar.shadowMode> 2.000000
<CVar.shadowTextureSize> 2048.000000
<CVar.shadowSoft> 0.000000
<CVar.SSAO> 3.000000
<CVar.DepthBasedOpacity> 1.000000
<CVar.textureFilteringMode> 5.000000
<CVar.terrainLodDist> 500.000000
<CVar.wmoLodDist> 400.000000
<CVar.entityLodDist> 10.000000
<CVar.entityShadowFadeScale> 25.000000
<CVar.terrainMipLevel> 0.000000
<CVar.worldBaseMip> 0.000000
<CVar.OutlineEngineMode> 2.000000
<CVar.lodObjectCullSize> 18.000000
<CVar.lodObjectCullDist> 30.000000
<CVar.lodObjectMinSize> 0.000000
<CVar.lodObjectFadeScale> 100.000000
<CVar.RAIDfarclip> 7000.000000
<CVar.RAIDWaterDetail> 2.000000
<CVar.RAIDSSAO> 3.000000
<CVar.RAIDDepthBasedOpacity> 1.000000
<CVar.RAIDgroundEffectDensity> 80.000000
<CVar.RAIDgroundEffectDist> 200.000000
<CVar.RAIDshadowMode> 2.000000
<CVar.RAIDterrainLodDist> 500.000000
<CVar.RAIDwmoLodDist> 400.000000
<CVar.RAIDhorizonStart> 1900.000000
<CVar.RAIDentityLodDist> 10.000000
<CVar.RAIDentityShadowFadeScale> 25.000000
<CVar.RAIDterrainMipLevel> 0.000000
<CVar.RAIDworldBaseMip> 0.000000
<CVar.RAIDtextureFilteringMode> 5.000000
<CVar.RAIDprojectedTextures> 1.000000
<CVar.RAIDshadowTextureSize> 2048.000000
<CVar.RAIDshadowSoft> 0.000000
<CVar.RAIDreflectionMode> 0.000000
<CVar.RAIDrippleDetail> 1.000000
<CVar.RAIDsunShafts> 2.000000
<CVar.RAIDparticleDensity> 80.000000
<CVar.RAIDparticleMTDensity> 100.000000
<CVar.RAIDrefraction> 2.000000
<CVar.RAIDOutlineEngineMode> 2.000000
<CVar.RAIDVolumeFogLevel> 2.000000
<CVar.RAIDlodObjectCullSize> 18.000000
<CVar.RAIDlodObjectCullDist> 30.000000
<CVar.RAIDlodObjectMinSize> 0.000000
<CVar.RAIDlodObjectFadeScale> 100.000000
<CVar.componentTextureLevel> 0.000000
<CVar.RAIDcomponentTextureLevel> 0.000000
<CVar.weatherDensity> 3.000000
<CVar.RAIDweatherDensity> 3.000000
<CVar.graphicsTextureResolution> 3.000000
<CVar.graphicsTextureFiltering> 6.000000
<CVar.graphicsProjectedTextures> 2.000000
<CVar.graphicsViewDistance> 7.000000
<CVar.graphicsEnvironmentDetail> 7.000000
<CVar.graphicsGroundClutter> 7.000000
<CVar.graphicsShadowQuality> 4.000000
<CVar.graphicsLiquidDetail> 3.000000
<CVar.graphicsSunshafts> 3.000000
<CVar.graphicsParticleDensity> 4.000000
<CVar.graphicsSSAO> 4.000000
<CVar.graphicsDepthEffects> 4.000000
<CVar.graphicsOutlineMode> 3.000000
<CVar.raidGraphicsTextureResolution> 3.000000
<CVar.raidGraphicsTextureFiltering> 6.000000
<CVar.raidGraphicsProjectedTextures> 2.000000
<CVar.raidGraphicsViewDistance> 7.000000
<CVar.raidGraphicsEnvironmentDetail> 7.000000
<CVar.raidGraphicsGroundClutter> 7.000000
<CVar.raidGraphicsShadowQuality> 4.000000
<CVar.raidGraphicsLiquidDetail> 3.000000
<CVar.raidGraphicsSunshafts> 3.000000
<CVar.raidGraphicsParticleDensity> 4.000000
<CVar.raidGraphicsSSAO> 4.000000
<CVar.raidGraphicsDepthEffects> 4.000000
<CVar.raidGraphicsOutlineMode> 3.000000
<CVar.playIntroMovie> 8
<CVar.engineSurvey> 8
<CVar.mouseSpeed> 1
<CVar.seenAlliedRaceUnlocks> A@@@La
<CVar.Sound_MusicVolume> 0.40000000596046
<CVar.Sound_AmbienceVolume> 0.60000002384186
<CVar.gameTip> 3
<CVar.CACHE-WQST-QuestV2RecordCount> 39013
<CVar.CACHE-WQST-QuestV2HotfixCount> 0
<CVar.CACHE-WQST-QuestObjectiveRecordCount> 39487
<CVar.CACHE-WQST-QuestObjectiveHotfixCount> 0
<CVar.CACHE-WQST-QuestObjectiveXEffectRecordCount> 13161
<CVar.CACHE-WQST-QuestObjectiveXEffectHotfixCount> 0
<CVar.CACHE-WGOB-GameObjectsRecordCount> 78775
<CVar.CACHE-WGOB-GameObjectsHotfixCount> 0

Installation settings:

UID: wow
Expansion Level: 7
PTR: 0
Beta: 0
ProductCode: ‘WoW’

           GxInfo

D3D11
<Graphics.ShaderModel> dx_4_0

Adapter 0:
Description: Microsoft Basic Render Driver
Graphics.PCIIdentifier VID=0x1414,DID=0x008C,REV=0x00,SSID=0x00000000
Graphics.VendorID 0x1414
Vid Mem: 0 MB
Sys Mem: 0 MB
Shared Mem: 8152 MB
Flags: 0x00000002
Graphics.DX11UMDVersion 10.0.18362.0001

Installed DX11 Version:
File Version: 10.0.18362.1
Window State:

5
5
9
No

Streaming diagnostics (Errors):

[20190815T06:05:47] {2a80} ERR: … is the leading path component: …/.build.info
[20190815T06:05:47] {2a80} ERR: path normalization failed: …/.build.info

Streaming Errors Count: 0
<Streaming.Errors> No

Locally overridden files
-1 : C:\World of Warcraft_retail_.flavor.info

Nenyasqi-2416 · August 17, 2019, 3:51pm

Hiya,

You already mentioned going through the steps to remove your current drivers and install new/older drivers instead. As that has not helped out, it could be a hardware issue instead.

Please post your System Files so we can have a closer look into this. Please go through the steps listed here, and create both the MSInfo and DxDiag files. Post them on a page like Pastebin.com or share directly with us through OneDrive. Post the links here afterwards as preformatted text (text between ``), so we can have a look.

Have a few seconds to spare? Let me know how I’m doing!

Evilelf-turalyon · August 17, 2019, 4:11pm

Hello

Here are the files you requested
https://1drv.ms/u/s!AmPyLTH5OEhJggN5cypqbaYeiqyL?e=cjaJpX

Thanks for the help

Thorindor-dragonblight · August 17, 2019, 6:55pm

I noticed that motherboard have built in graphics, is that disabled in BIOS? If it is you should only see your main GPU in the device manager.

I also noticed you GxInfo says “Microsoft Basic Render Driver” that sounds like it could be the case or maybe they just forgot to install the driver for your GPU.

Though then that benchmark shouldn’t have worked, so it’s most likely WoW trying to run on the first GPU it finds which is the built in one.

Looking in the manual on page 3-12 and 3-13 there’s a description on where you will find the settings to disable the on board graphics and/or make PCIe primary. Alas I’m not allowed to copy from the pdf, or post a link. You can also look it up in your paper manual.

Not familiar with AMD GPUs, but there is probably a way to force the game to use the main GPU. Have a look in the settings. That way you might not have to fiddle around in the BIOS settings if you feel uncomfortable doing that.

Evilelf-turalyon · August 17, 2019, 9:31pm

Hi I have checked the bios and manual the IGFX ( Internal Graphics ) is part of the NB configuration sub menu which I can’t see.
It does say
NB Configuration function is not support when using an AMD Ryzen processor. So I guess it is auto disabled when using a Ryzen cpu without the advanced Radeon™ graphics built-in.

Also Checked the device manager and only the RX5700 is there.

No idea why it says Microsoft basic render driver guesss will try another uninstall and reinstall of drivers

Thanks for the advice

Raijin-earthen-ring · August 18, 2019, 4:12am

The 3700X doesn’t have an IGPU. You’re barking up the wrong tree. The drivers for the 5700 seem to be installed correctly.

Try setting WoW to DX11 mode as a test.

Also try closing any weird software you might have running like discord/msi afterburner/asus motherboard junk or similar.

Evilelf-turalyon · August 19, 2019, 2:49pm

Yea putting it in DX11 mode seems to have worked, thanks Raijin