I’ve been on a bit of a break from game and my WoW game is now lock. I can log in to Blizzard website OK and I can reset my password and I added a authentication token for extra security. I also start using a VPN tunnel for make my internet safer. But when I try log on to WoW I get message BLZ51900057.
I look up the error and it say for BLZ51900057 I need to go here: to battlenet and do /account/recovery/en-us/?requestType=PASSWORD_RESET
I do this and it tell me it sends email to unlock account. I put in the correct code it send me and it tell me with big green tick " Your Account Is Now Unlocked! You can now access your Blizzard Account." but when I look on games it say account status is still lock.
I have change password and do this unlock and add authenticate token but still nothing work.
Please can anyone help me?