Hello, I have a problem when the game pops up and crashes me onto the desktop. I reformatted my computer and exchanged the memory bones because I thought it was it. Nothing helped, I don’t know what the error is: 2C407BDE-DA86-4D2E-A987-1E2F99BE731E
Unfortunately no crash report with ID 2C407BDE-DA86-4D2E-A987-1E2F99BE731E was received on our end, so it seems you may not actually have uploaded the information to us.
Having no data/log information does make it rather hard to offer specific advice, but I would certainly recommend to start with the steps listed here - they cover all of the “common” culprits in such cases. 