EU Twisting Nether Horde stuck

My character is on Twisting Nether EU and when I log in and try to move it DC – Im in the beginning zone for level 1 for Horde. My ally toon on Silvermoon is in BfA content and level 21 and has no problems moving and not being DC I have a token and afraid if I delete toon, then I lose the token.

After reading your posts scattered over the place, you did not mention if you’ve tried the self-help unstuck button yet.

https://eu.battle.net/support/en/help/product/wow/197/834/solution

Even if you were able to make a ticket, the estimated answer time is about a couple days.

You can check here if you’re eligible for the self-refund options:

https://eu.battle.net/support/en/help/product/services/334/1997/solution

If you can’t you can put in a ticket here instead if bought with real money recently:

https://eu.battle.net/support/en/help/contact/1153/ticket

I have tried the unstuck option, disabled addons, etc. I sent a ticket in and got a resolved reply but tried logging in to access the character on exile reach with a token in bag and DC again.