Faction Change does not work on Pandaren

My friend group recently decided to swap from Horde to Alliance to merge two guilds together to form a raid group.
One of our friends plays as Pandaren Monk and wanted to faction change him again to Pandaren Monk.

This though resulted in an error on the race selection screen with an error message making him unable to choose pandaren again. It is a very powerful class/race combination with the double buff food and he’d really like to be pandaren again…

He now opened up two tickets with the following request and only got a generic auto generated response that did not have anything to do with the initial request.
https://ibb.co/7dYJfZKR
https://ibb.co/QjKGqhbJ

Afterwards the tickets just get flagged as ‘Complete’ and can’t be opened again. I guess that’s how Activision Blizzard solves bugs and customer issues nowadays?

Is this how you treat customers? We all paid EUR 60 for 3x character changes and not even your paid services working properly is telling, let alone all those graphic glitches which got introduced with the pre patch.

Maybe invest in a bit more intelligent AI to process user tickets or maybe… I don’t know
pay actual human beings to process customer support tickets??

We can’t be the only ones experiencing this issue and being treated in that manner.
In case an actual human being wants to address this bug and help my friend I am happy to provide his battle tag for further correspondence.

Hey Deluroth,

We’re aware of an issue where Pandarens can’t faction change into a Pandaren in MOP Classic, and our developers are working on resolving this as soon as possible.

Customer support is unable to process the faction change, or fix this issue for your friend, however if they wait, they should be able to use it soon. :slight_smile:

Alternatively, they can request a refund for the unused faction change, if they change their mind.