False ban on second account

Support Customer Support
1

Hello,

Monday evening while raiding with my guild on my main wow account (wow3) I got surprised by an email from Blizzard support tell me that my second wow (wow4) is banned.

Their reason: Offense: Exploitative Activity: Unauthorized Cheat Programs (Hacks)

Which makes zero sense because I haven’t used any cheats or hacks since my wow1 and wow2 got a perm ban. ‘I have learned from my mistake’

Now I have been waiting for more then 24 hours for a response on my ticket: EU97373602
Both me and my friends are waiting for an answer because they need my feral kitty tonight.

I hope a real game master will reach out to me instead of an automated respond to my ticket. So we can figure out what is happening here.

2

Posting on forums will not push your ticket ahead on line.

1 Like
3

I know that, but it seems im not the only one with this problem.

even though his situation is different the problem is the same.

4

As you’re clearly already aware, discussing account actions on the forums is not allowed.