This achievement has been broken for me since TWW prepatch. I’m a mount collector so missing this mount despite doing the achievement is frustrating.
When contacting support in game several times I got nothing but auto responses that didnt help. I reached out to a friend who has a decent following on twitter to raise some awareness and suddenly within an hour https://us.battle.net/support/en/article/000367516 this support page was created saying that it would be resolved in 11.0.7
Here we are, after 11.0.7 release and still no fix.
Please could some human eyes look at this and provide an actual solution, or just credit this item to my account.
No what it said is:
“This issue is currently planned to be fixed with patch 11.0.7. While Customer Support cannot provide the release date of future patches, please keep an eye on our official blogs and social media channels for announcements from our developers.”
That is why CS doesn’t give ETA’s because then fingerpointing starts to happen for supposedly having “missed” these.
Please note that Customer Support cannot manually grant missing rewards.
They would require developer permission to start granting out rewards like that. While the issue is under investigation and/or repair in the meantime they likely won’t yet.
You don’t need to submit any new reports unless you discover something new about it.
don’t worry it’s not only that - i had drop of mount from lich king … it then dissapeared from bag, and it says in my mount collection “not collected” and apear as that.
then ive got another mount droping few days later from Guldan the big golem… in nighthold, on my 3rd alt … exactly the same… and my 3rd mount that happen like this was from the machagon … the challange mount … - wanted it for my gobo for new patch - when complained to customer service they replied i didn’t loot it …but i did … i saw it in my bag i was happy and dancing at home. that was in november 2024 - i have no strength to argue with customer service who reply i dont know or i cant do nothing