The developers don’t use the Armory for anything. The Armory displays data for players, from the character’s data available in game. If it’s not up to date, you usually need to wait a bit for it to catch up.
If you’re at Renown 12 currently, then you’re not affected (or at least not anymore) by the bug mentioned at the beginning of this thread.
I’m saying that the in-game character data under the statistics page is incorrect as well, so whenever the armory catches up, maybe two months later, it will still show incorrect data based on an incorrect source.
With the second bullet point in mind (first hotfix attempt)
All players who were above the Gallagio Loyalty Rewards Club current Renown level cap of 9 have been reduced to 9.
To address the inconsistent advantage this issue provided to many players, all players who had any progress on the Gallagio Loyalty Rewards Club Renown track have been advanced to level 9.
So if a player was unable to earn reputation to begin with and LFR boss kills weren’t tracking kills properly (wrong kill count even two months later) you would have been completely ineligible for a hotfix-mandated instant Renown 9 boost, while another player who somehow managed to earn ANY amount of reputation got gifted an equivalent of four full clears (5000 rep x 4 = 8 Renown).
Which brings me again to players who somehow got reset back to Renown 0 for whom the game sees NO PROGRESS AT ALL in reputation and may be showing incorrect number of kills. I won’t argue into how the devs work but many others myself included may see a problem with the discriminate/punitive nature of the FIRST HOTFIX.
In short, some players have received disproportionately preferential treatment while others have unjustly had reputation taken away from them and very little had been done to improve upon this unfortunate situation.
TLDR; do another Renown check and raise anyone who at this point may still be lagging behind instantly to level 9, but this time without first looking up at any kind of criteria to see if a player may qualify for the boost. Ultimately this was never a question of cosmetic or other practical rewards for time spent in the raid, instead it is an artificially created problem because CHARACTER OUTPUT BUFFS are tied directly to reputation level.
Hate to keep beating the extremely dead horse this topic has become BUT the issue simply is not fixed yet in my case! The ORIGINAL fix that was supposed to bring everyone with any progress to renown 9 instead dropped me to zero, this latest hotfix seems to have bumped me up to 2?
This hotfix went live on May 23, and you do not appear to have gained any Renown before this date (you started earning Renown on this character on May 27).
We’re not understanding one another I fear 
Let’s break it down by dates then:
Late march/early to mid-april (according to when I got the achievements): I start halfheartedly doing Gallagio LFR runs for renown, eventually getting to 2 (or so! Not exactly sure where I ended up, but absolutely SOME PROGRESS)
April 29th: To correct a bug, all players above renown 9 were dropped to 9, any players with any progress were supposed to get bumped up to 9 IF I’ve understood this correctly. Instead, this resets my renown to zero. I report this a couple times, and while checking if anyone else has the same problem I come across this post, saying you are apparently aware of this and are working on a fix. Great! I’m not much of a raider anyway so I figure I’ll just not do any more LFR runs until this is fixed.
May 27th: I notice a hotfix has gone live in the last few days, bringing me to… renown 2 (???). At this point I’m less optimistic about this ever getting fixed properly, so I do a few LFR runs again.
So long story short, I REALLY don’t understand what’s happened here!
I’ve been saying for two posts now that statistics kill tracking wasn’t correctly working. It doesn’t even matter which character had been played because this Renown (rep) is account wide.
If you look at his achievements you should easily be able to easily see March 12, 2025 kill date for final boss of the raid.
His armory is also only showing 3/8 in LFR; vexie + bandit + mugzee but other bosses which he had killed 60 and 30 days earlier aren’t registered outside of achievements.
I guess I’ll make one final attempt at getting an answer here before giving up hope forever! IF the april 29 hotfix was truly meant to boost anyone with ANY renown progress to level 9, and the may 23 hotfix was meant to fix what went wrong with the first one, why am I still right where I started at renown 2? Have I misunderstood how all this was supposed to work? Am I the only one this has happened to? Do I just keep reporting this and hoping someone cares?
Hi Furkel, sorry to hear that you are still experiencing problems with this :(.
The only thing I can assume is that they’ve ‘fixed’ this by preserving the renown for everyone who got gifted Renown 9 and reverting any player who was currently below that threshold to what their standing would be based on Gallagio rep tokens earned. (I could be wrong?) For example, my rep was more or less exactly what it was before the bug - roughly Renown 7. I did not get the +9 rep buff despite my rep being reset to 0.
Hopefully this is resolved soon for you - in my opinion, you should be at least Renown 9 but with players now earning enough rep now to get the raid buff, it might be difficult to draw attention to this issue.
Unfortunately, opening tickets in game didn’t really help me but you could always try? For me, - I was given misinformation, then praised for doing everything I could lol. This led me to opening this thread to begin with.
I think at this point I must have opened atleast 10+ tickets back and forth. I have done 2 bug reports and I think I’ve accomplished very little with it. So here goes my story. When they did the rollback for everyone, I dropped from renown 9 to renown 0. Almost 2 weeks from now they did fix that. Although poorly fixed, because the quests loyal costumer:silver and loyal costumer:gold were no longer on the NPC Paula Piranha. When I check if they are completed it shows as “true”. So I’m missing still a total of 6%. I was able to complete the following ranks tho, such as loyal costumer:platinum and loyal costumer:black. I think there are a lot of people that are being affected by this bug. On a personal note, when I entered this raid tier I was so excited because the renown system looked so fun and engaging, but now reflecting on this bug I have changed my mind with this system. I would much rather prefer something similar to nerubar palace with the fineries going forward. Better catch up system, not tied to reputation grind and considering there’s always bug abusers with reputation and renown systems, something like this is dangerous when implemented on a raid. I think if it was just for the cosmetic and all that, it would be fine but not when there’s actual dps numbers involved. Furthermore, I would like to leave a critique to blizzard. I don’t know if I was the only one, but I found opening a ticket, one of the biggest struggles. The only way I could get it to actual open was through the payment issue category, otherwise I would just get thrown to different articles and links back and forth. I guess this kinda reflects the biggest worry of blizzard tho. Money.
me to renown 13 i have 6 % not 12
At LEAST I’m not the only one though
Just spent an evening submitting in-game tickets, which feels like banging your head against the wall if the wall also kept saying “Thank you for your feedback 
”. Only real answer I got was that this isn’t an issue GMs can help with and I need to file a bug report, which is of course what I’ve also been doing this whole time, and what I suppose I’ll keep doing? OH WELL.
A post was split to a new topic: Weekly Gallagio renown capped at 750 points
"Renown
What is this? I have been missing 9% dmg for over a month and this is all you have to say for yourselves? Are you people serious?
This cannot stand , you need to publicly take responsibility and admit how big that mess up really was . You need to tell us why it took 5+ weeks to fix, you need to tell us why you could not come up with a workaround in the meantime .You need to mention in the patch note how that affected players , this will NEVER be forgotten .
Not only did you never bother to make a public apology for your mistake, now the new raid reputation is bugged again. stuck at lvl 1 0/2500. after full clear on normal. If the devs are so incompetent then at least untie the raid buff from the reputation and make it global for everyone. this is beyond ridiculous. if i lose damage again because the devs can’t do their job i ll lose it. those people are as useless as the Hunter devs. just get them out .