Game crashes shutdown error, computer freeze, blue screen

Community General Discussion
21

@Killcream
Dx11 still crashes now and…
Don’t think I tried previous updates of nvidia. But I did play with different version of nvidia driver, as it updated just recently atleast 1 time, so far I recall. And it had no effect on the crashes whatsoever, when nvidia recently updated.
And also all the wow updates or patches didnt change anything either.
Neither did the release of WW change anything.
Been crashing since I started playing about a month ago. WW patch and prerelease.

But what worries me the most is when this new laptop freezes, and become completely irresponsive, but only on WoW, no other game ever has done that.
And also blue screens, rebooting computer.
Especially get crashes more often during loading screens.

I also just checked if Dx11 doesn’t crash, and so far, it crashes like any other graphical option, enabled or disabled.
So I can add that to the list of things I’ve tried, I guess. Dx11 still crashing.

So since I was playing a month ago, it crashed, maybe one intell update since then, perhaps. Some windows updates, and nvidia update(s).

  • Dx11
    still crashes

  • Temperatures
    CPU is 70-77 degrees Celsius average.
    GPU is ~54 degrees Celsius average.
    GPU memory is about ~62 degrees Celsius average.
    Corsair something is 62 degrees Celsius average.
    SSD is 34 degrees Celsius average.

Cpu is the most hot for sure, but I don’t know what is a normal temperature for laptop cpu’s. P-cores have a higher peak temperature than E-cores.

22

Your CPU shutoff is instant on hardware level, windows doesn’t have the time to even go BSOD, it’s just instantly off.

23

have you seen this? https://us.forums.blizzard.com/en/wow/t/intel-14th-gen-processor-crashing-on-wow/1952834 intel had some issues have you updated everything, are your bios settings optional, there are some issues with intel 14th gen cpus, cant post external links, but you can try to google something along the lines of “intel 14th gen cpu issues”

as general option you can try
you can also try removing cache and wtf, but do backup your addons before and may try dx11, but i think it was amd problem

1 Like
24

Memory diagnostics apps have different reliability, I had a similar issues:
1st issue - random memory errors after 1-2h of playtime, memory diag apps didn’t find anything, but there was one that found, its Prime95
Turned out to be memory compatibility issues, I changed my memory
2nd issue - bad AMD drivers, I had crashes with every AMD drivers from 2024 for my 6650XT, I rolled back to 23.12.1, maybe Nvidia has the same issue

25

im using 7900xt with new drivers, you can check if setting it to use dx11 helps. i had some issues i think that was the fix or amd just fixed their drivers.

26

yeah, it seems that I’m unlucky, I usually try them as soon as they are released, but still no luck
I know that newer/higher models don’t have this issue and ironically enough my wife has 6650xt as well and no crashes with newer drivers :frowning:

27

Suggest you post on a tech forum regarding the M.2 NVMe and Samsung’s highend NVMe drives in respect of degrading. Seems to be a pretty hot topic. The first I opened had the blue screen issue as the first post. If it were me I would be directing my tech help to technical forums that can help you with your hardware. First port may be simply asking on Reddit.

Personally I would get a qualified engineer to look over the laptop.

Just out of interest did you run a performance monitor and see if your data stream was flatlining on full load for great lengths of time when playing.

28

------- @Deecee ---------

Wow, thanks so much! This sounds like exactly my problem, acces violation and blue screen. And 14th gen intel.
But I have to mention, it said:
Unaffected Products List

  • Intel Core 13th and 14th Gen mobile processors – including HX-series processors.

And I happen to have 14900HX :sweat_smile:

Canju also very kindly helped me notice that I might have some issues with battlenet installation. Perhaps I messed it up and it might be a possible area to look into. I’ll try and run wow without battle net and see what happens. I think I might have done something wrong with reinstalling battlenet or installing a duplicate somewhere by accident perhaps.
Gonna check this now.

wtf/addons/dx11 definitely didn’t fix it.

It seems like my cpu has a higher peak temperature compared to all other hardware. 94 degrees celsius. It doesn’t reach that temp often, usually stays 70-77 degrees celcius. But the higher peak temp on performance cores might be related to those voltage problems? It sounds similar, and I am by no means a tech expert, so I have no idea :sweat_smile:

Thanks again for the topic link on the US forums.

-------- @Isdy -----------
Thanks. That sounds like a very good idea I should check out. I have never tried to check if data stream is flatlining. I have Hardware Monitor. HWmonitor app. And I can see under my 2TB Samsung SSD
current value, minimum value and maximum value for

  • Assembly
    temperature in celsius
  • Utilization
    Space (c:) in %
    Activity in %
  • Speed
    Read rate in MB/s
    Write rate in MB/s

for each of them; current, min and max values.

So I should check activity % and read rate MB/s right? To see if it is going too low for a long time? I’ll check that out, while also testing running WoW without battlenet.

---------- @ -----------
Thanks everyone so much for all your kind help and suggestions.

------ EDIT: ---------
Without battle.net, running wow from internal ssd as administrator, didn’t fix the issue either.

SSD is about 0.1 to 1.5% utilization and up to 5MB/s read rate. It stays very low when playing and traveling from zones and going to cities and inspecting people and checking bank and auction house. 20MB/s peak when starting game.

Considering everything, intel 14th gen issue seems to be the most accurate and matching description of my issue.

I’ll continue looking for solutions regarding that.

29

Hmm, stupid question… is wow making your cpu run hotter than other games?

1 Like
30

Have you tried disabling those efficiency cores in bios?

31

Edit: still not fixed. It crashed again…

@Killcream
Hi, thanks for the question. And no, WoW is very efficient, 70-77 degree celcius on cpu.

@Furyeclipser
No, well… I usually don’t mess around with those things, as I don’t have much knowledge about it.

@Isdy
The SSD is not flatlining it seems. But the game is extremely low cost in terms of read rate and % utilization
Uses perhaps up to 2% and maybe up to 5MB/s even when traveling cross zones, going into crowded cities, inspecting, banking, auctioning, or entering/loading new zones/instances.

32

Errors:

  • Unexpected Error
  • Fatal Condition
  • Failed to read FileData
  • Unknown Failure
  • ACCES_VIOLATION
  • Memory could not be read
  • Memory could not be executed
  • Blue screen & auto restart
  • Total computer freeze and unresponsive

From what you posted i would say its memory (ram) related.

I would suggest you try updating your bios and turn on/off xmp profile in your bios if that doesn’t help open up the bottom and try taking out one memory stick and trying again same with the other stick.

I saw you wrote that you ran a memory test but those are not accurate.

If you need help with something from above just ask its not too complicated.

2 Likes
33

Have your tried running “scan and repair” In battlenet app(cogwheel menu next to play button)? I did and it fixed my problems

1 Like
34

Update: Call of Duty is now the second game that has also started to give me unexpected errors and game crashes and shutdowns. So now I have two games that behaves like this. No idea why some games have it, and some don’t. Many don’t actually.

@E’xxz
thanks I can’t find any info on bios update, or what my bios is, or how to update it. And I am not sure I wanna mess with stuff that is too complicated for me. Also I have a warranty, so if i cant just open the laptop, but I will definitely send my laptop back for a fix if that’s possible, when they respond, probably tommorrow. I will see.

@Linalock
Yes, many times, and also reinstalled the game many times. On different kinds of SSD’s and their condition. External ntfs SSD usb-c 3.2 to 4.0 port, write cachce disabled and write chace enabled. And internal SSD, and run as administrator. With or without battlenet.
Temps on internal ssd and external ssd looks fine. internal ssd has very low % utilization and read speeds mostly stays bellow 5 MB/s during gameplay. max peaks at 15 or 20 MB/s when starting game.

1 Like
35

Have you flashed bios? It’s not difficult.

1 Like
36

@Furyeclipser
Thanks for the suggestion, I will read more about it.

When I got the laptop roughly half a year ago, it came with a download package of drivers to install and some other stuff. At that point, I installed all those stuff they gave me, but one update failed if I remember vaguely. So I am not sure if bios was included or succeeded or not.

As I have no idea what bios flash means, first time I heard it now, but it reminds me about something about firmware update or something? I have no idea, so I cant say I’ve done it, and I honestly dont wanna mess with any hardware stuff. I’ll leave that to the technicians, cause I have had a bad experience with doing stuff I don’t understand. Cause if I do something wrong, I will not be able to fix it or even know about it.

but its good to check it out, maybe its a good idea. so thanks for the suggestion. appreciate it.

37

Flashing bios means ‘reinstalling/updating’ bios software. It’s joke easy on modern motherboards.
BIOS is firmware, but flashing is done from bios itself not from OS since it requires restarts.

1 Like
38

WoW thanks, I didn’t know that.

Sounds promising.

And what happens if the update causes issues, can I revert it back to normal?
And if I do a clean install of Windows, will the BIOS also be reset? Or will it continue to remain?

Sorry for my lack of knowledge, I really appreciate your suggestion here.

And I think it might save me months of time, if I can try this out before I return my laptop to the company I bought it from, for a possible repair.
Maybe a bios update can fix this issue.

39

Yes, but you need a file of current version stored on a USB or ROM.

No, windows can not to affect bios whatsoever.

1 Like
40

@Furyeclipser
Ok. Thanks. I will keep that in mind.