Game crashes shutdown error, computer freeze, blue screen

Community General Discussion
1

Here are all the gamecrash errors and computer freeze/shutdowns I get when playing WoW.
Only WoW, no other game, or app. For about a month now.
I did a memory diagnostics recently thanks to forum help suggestions: 1 of 2 found zero problems, and 2 of 2 also found zero problems. 100% completion, zero issues found with memory.

Errors:

  • Unexpected Error
  • Fatal Condition
  • Failed to read FileData
  • Unknown Failure
  • ACCES_VIOLATION
  • Memory could not be read
  • Memory could not be executed
  • Blue screen & auto restart
  • Total computer freeze and unresponsive

Conditions:

  • laptop
  • rtx 4080
  • i9 gen 14th
  • 64gb ram
  • windows 11 64-bit
  • Internal SSD, and External SSD (NTFS) 3.2 usb-c to 4.0 port.
  • New macro’s dissapear after crash, old macro’s remain.
  • Intel, nvidia, windows, firmware and hardwares all always up to date.
    No preview updates.
  • All other games works perfectly.

Attempted Fixes:

  • Tried installing and running on internal ssd and external ssd.
  • Tried Running as administrator.
  • Tried setting external ntfs ssd to “write caching” enabled.
  • Tried many different kind of graphical settings, and disabling optional graphics.
  • Tried re-installing and scan&repairing many many times.
  • Tried checking ssd for errors and optimizing.
  • Tried deleting addon and wtf folder.
  • Nvidia settings always on default.
  • No other game has this issue.
  • I did a memory diagnostics, 1 of 2 found zero problems, and 2 of 2 also found zero problems. 100% completion, zero issues found.
  • WoW support (they say it’s not an issue with the game, and I should contact a local technician, but I cannot find any issue with my laptop, so I don’t know what to do.)

No other game has this issue, that I am experiencing on WoW: TWW
Including all the other battlenet games.

If anyone has any idea? Let me know. I would really appreciate it.

There are few others I have heard about, who also have the same issues as the ones I’m having. But I have not found many of them. And in the past this might have been more often experienced, by other players, than now, at a certain point in the past, perhaps.

One thing out of the ordinary I noticed:
I made some macros and saved them.
Got error game crash, and when logging back in, several more crashes. And I noticed the macros I made before crashing, were no longer there.
Only the old macros were there.
Also sometimes I get a game crash unexpected error, after using hearthstone, and upon relogging (if I dont get another error) my character is in the same location with HS in cooldown and not applied to my location).

That is about all I know. WoW support says they can not fix it. And that I should contact a local technician, but I cannot find any fault with my laptop, as it works perfectly fine in everything else I do with it, except WoW: TWW.

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2

Ok this is going to be a weird question, but what anti-virus is installed on the laptop?

Did they request your msinfo and dxdiag, when you spoke to them, by any chance? Because if they said you need to get the laptop looked over, it means they’ve spoken to you multiple times, trying every possible avenue to get this fixed.

Trying to brush you off and say “get your laptop looked at” seems like you spoke to a customer support agent, who doesn’t really like doing tech support work. In most normal cases, when there is a technical issue with a game/software, most companies will try and avoid making their customer spend money to see a professional to only then get told “yeah there is nothing wrong with your computer/laptop” and you’ve just wasted even more time & money.

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3

That strongly points to an overheating issue and you have not, as far as I can see, attempted to open up your computer to get rid of all the dust that accumulated inside. Sometimes the easiest thing can be the fix and it’s well worth a try.

Open your comp, clean it thoroughly using an air can and a toothbrush or small paint brush. In addition there is programs that lets you monitor the heat within your computer.

I’m 99% sure something is over heating your comp, can be dust, dirty or a slowly failing hardware component. I’ve had this problem you described before and cleaning the comp fixed it for a while until I found out that my graphics card had been slowly dying for a while.

Edit: It doesn’t matter if it only happens in WoW. At some point a game will start triggering these errors. For me it wasn’t WoW but Tera Online back then while literally everything worked fine. Errors are hardly ever triggered by a lot of programms, its mostly only just one that triggers it unless say your harddrive is dying.

4

Always be careful with cleaning a laptop though, a lot of spring screws (depending on the make/model) and any form of contact cleaning should be done very carefully.

The overheating thing is what I mentioned to them last time, so I’m not sure if they noticed the bottom/back of the laptop becoming increasingly hot when running WoW.

Oh speaking of laptops, Tuwurok, can we ask what make & model it is?

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5

That is very true. Doing this on a laptop should be done with utmost care (although the same goes for normal comps as well, a small static discharge while cleaning can kill it quite easily, especially if it happens near the processor!).

If OP is not confident doing this I strongly advise to bring the laptop into a shop to get it checked out. This is 99% not a software issue. Either it’s overheating because of the aforementioned dirty or a piece of hardware is failing.

I personally dislike laptops, there is only so much you can do yourself. With a PC I can switch out hardware components myself to see what causes it so easily!

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6

If it’s overheating, there could be indeed a few reasons and even the extreme situation, where, when it was build, the person never put any thermal paste under the CPU. Extremely rare, but does happen.

But once we know what laptop they have, we can maybe see if that line has an issue or at least being able to look further into it.

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7

Yup. In case you didn’t see my edit:

I build my comps myself because that’s so much more cost effective but I keep the old hardware that is still working, outdated yes but still working. So I can replace parts easy in search of finding the failure.

BDO once gave me the biggest headache when it triggered a lot of the issue’s OP had, too. I could have sworn another graphics card was going to the yonder but nope, it was the 1 year old C: Drive (normal hard drive back then not SSD) and the game was literally the first trigger to notice something was off. No diagnostics program gave any sort of error, as far as those programs were concerned my comp was in tippy toppy shape when it was not.

Sorry for the word vomit xD Just had the OP’s issues almost to a T twice and both times it was hardware not software issue. So I may be a bit biased xD It just sucks he/she doesn’t have an actual comp and old hw components, it would be so quick and simple to check for this but laptops suck in that regard =/

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8

Overheating causes your system to instantly shut down to prevent damage. Bluescreen is an unrecoverable error within windows, usually driver or hardware issues.

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9

That’s why I keep saying it’s a hardware issue not a software one and specifically quoted the shut down part saying its overheating. That is 2 separate points I am making.

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10

BSOD is normally tied to CPU/RAM and in this case it does seem that the cpu is getting too hot which cause BSOD :sunglasses:
but since you have been in contact with CS i assume they also told you to try and set the game to use Dx11 instead of Dx12.

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------- @Canju ---------
ok thanks, I have no anti-virus. Infact, if my laptop comes with all kinds of apps, I always do a full format and clean windows install, but this laptop simply doesnt have any adds, except default ones that i always delete, like One Drive.

They didn’t ask for dxdiag or msinfo. They resolved the ticket twice, with very strange recommendations, like suggesting solutions for problems with Call of Duty, lol. I’ve never had an issue with call of duty. So I assume that they are way too busy or something.
I asked them if they could atleast be more specific about what kind of aspect of my laptop might be causing the issue, and I included a small kilobyte jpeg with 3 error examples on it. But they just gave the same response. With suggestions I’ve already done, and saying to contact local technician if exhausting all suggestions.

But no, no dxdiag msinfo request, and no anti-virus, as I only use my laptop for youtube, online tv, gaming, digital drawing.

I don’t even know what I should say to the technician “Can you fix this game for me?”
But I have to admit, it’s a pretty mysterious situation. As if my laptop is not causing the problem, then… Why are there not more people who have this issue? So it’s very strange in that regards. Maybe it’s the fact that my hardware is so new that it might actually not be supported? But then how come i have 0 issues with every other game i know of, including very old games? I honestly, can’t figure this out. i woulden’t be surprised if some spirit has possesed my computer lol.

--------- @Fishy --------
i have Hardware Monitor for that, because I actually had an overheating problem one time in the past, but not causing by dust. I always use a very good custom made underbody for my laptop, that I don’t even think exists in any online store. And there is definitely no dust in my laptop, as it’s pretty new. And hardware monitor shows optimal performance on all hardware. including all the temperatures.
I actually play many games on max performance (not boosted) and the laptop works very fine and optimal also on max performance, endlessly. I can run it on max for all day long, with no break and get 0 issues.

Also, i have to say. i get around 200+ fps on max settings, but i have actually set the graphics not too high, and limitted fps to 50. So my laptop hardly even makes any noise, the fans are almost idle.
But thanks for the suggestion, it is true old laptops can have dust blankets on them, this often reduces fps to 1 to 10 fps.

------- @Canju ------
Yes, uhm… Make and model is, Recoil VIII 17

Chassis and display
Recoil-serie: 17" matt QHD 240 Hz sRGB 100% led-monitor (2560 x 1600)

Processor (CPU)
Intel® Core™ i9 24 core-processor 14900HX (5,8 GHz Turbo)

Memory (RAM)
64 GB Corsair 5600MHz SODIMM DDR5 (2 x 32 GB)

Graphics Card
NVIDIA® GeForce® RTX 4080 - 12.0GB GDDR6 Video RAM - DirectX® 12.1

1e M.2 SSD-station
2 TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (maximum 7450 MB/R, 6900 MB/W)

Memory card reader
Integrated SD-memorycardreader

Addapter
1x 330W-recharger

Electricity cable (not sure if this is the english word)
1 x electricity cable (?) of 1,5 meter for Europe

Battery
Recoil Series integrated 99WH lithiumionbattery

Heatconductive paste (english?)
LIQUID METAL PERFORMANCE COOLING

Soundcard
Nahimic from SteelSeries 2-Channels HD-Audio

Bluetooth and wireless
GIGABIT LAN & WIRELESS INTEL® KILLER™ Wi-Fi 6E AX1675i + BT 5.3

USB/Thunderbolt-options
1 x THUNDERBOLT 4-PORT + 3 x USB 3.2-PORTS

Language Keyboard
RECOIL 17-SERIE USA INTERNATIONAL KEYBOARD WITH RGB-BACKGROUNDLIGHTNING

Operating system:
Windows 11 Home 64 Bit - incl. Single license.

I translated this to english, might be not perfectly translated.

---------- @Fishy ---------
Ok, thanks. I will make sure to really check the Hardware Monitor very closely to make sure everything is alright, and do more research on normal operating temperatures.

--------- @Brainmanager -------------
Thanks, and no they didn’t suggest to set it to Dx11 as far as I am aware. But I did try this and endless other graphical options, and often sometimes something seems to fix it, but then after longer use the issue returns again. Which makes no sense to me.
But I will def try and use Dx11 again and make sure if it might be a fix, but I do have to test it atleast 3 days to be sure if something works or not.
Same with enabling write chaching on external ssd, it seemed to fix it, and 3 days later it goes back to crashing. Very mysterious. Same with installing the game to internal SSD seemed to fix it, and then running wow as administrator (suggested by wow support) and running it from it being installed on internal ssd, and it also started crashing after 3 days.

It’s all very confusing, but yeah. The memory diagnostics showed everything perfect. I will also see and double and tripple check the cpu temperatures on HardwareMonitor. But as far as I have tested it, it’s always in good temperature and never overheating.
Not just WoW, but all other games aswell, also when running on max, or cpu intensive games like race simulators with lots of a.i. or mirosoft flight simulator. it all works perfectly. Wether internal ssd or external, it all always works perfectly.

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12

i do agree with you that it is very confusing but i do hope you are able to play the game without these crashes since those are very annoying :sunglasses:

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@Brainmanager
Thanks, same to you and everyone, hehe. It’s a fun game to play.

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ye it is and even more fun when we can play with others and having fun together :sunglasses:

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Known issues with 13th and 14th gen intels. You can find many reports on YT.

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It means they didn’t care! If I was able too, I’d get you to send me your dxdiag and msinfo, and I could have a look over your system to see if I could find anything that could be causing the problem.

The replies you got were automated and not personal, unfortunately.

The antivirus question was because some laptops come with Norton preinstalled, which is actually a problem program for a lot of other pieces of software on the system. But you said, at the beginning of your reply, that you format it and do a clean installation.

EDIT:

Can you double-check to make sure that 4080 is being detected and used and not the onboard graphics chip?

If you know how to make a msinfo and dxdiag file into .txt format, make one and then quickly jump on here: https://discord.gg/2w98AdPS made it to just deal with this.

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17

Have you tried to run the game in dx11 to check if the game is stable with that?

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@Brainmanager
Yeah, for sure :slight_smile:

@Furyclipser
Thanks, I have heard this before, it might be the case, but I have no idea. But it’s good to consider it.

@Canju
Wow, thanks I dont know what to say. That’s very kind.
I’ll try and use that discord thing, i have never used discord I think, maybe once.
I think I can do it.
And yes, i always use GPU or make sure the game is using gpu or force the system to use gpu over onboard.

@Killcream
Yes, but to know if this will fix it, I will have to test it for atleast 3 days. But as far I remember, dx11 still gave me crashes. So to make sure, I’ll use it again some more to make sure if it solves the issue or not.

19

That really sounds like a bad costumer service issue. Are you able to escalate this to a Tier 2 tech or higher if they have that?

Also, while monitoring programs are great and very helpful, sometimes hardware issues arise that they don’t catch as they begin, only later on when those issues become more prominent or start affecting other parts.

They are great to find if something is wrong with your comp but do not be fooled, they are not omnipotent and just because they say your system is 100% tippy toppy does not mean it actually is!

The thing is with computer troubles, that 95%+ of the time its just a single random game triggering blue screens and issues while the other games run completely smooth regardless if the other games are more resource intensive or not. It’s the most darned thing I swear.

Another personal little anecdote to visualize this.
I had a faulty memory stick that I didn’t know I had yet. I played Tera Online at the time, it ran fine. I ran WoW at the time, it ran fine. Want to know which game triggered bsods that made me aware of the fact that there was an issue?

Freaking Maplestory.

20

You mentioned you kept your laptop gpu driver always uptodate, ever tried installing an older driver you know caused no problems previously in wow?

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