Game disconnects/freezes but chat still works

Support Technical Support
1

Me and my girlfriend have a big problem here. We just moved to a new flat a few weeks ago. Before that we never experienced anything like this, but since we are here we have this problem and its actually unplayable. Disconnect happens instantly OR just everything freezes and only the chat still working, and it never disconnects just freezes for minutes and nothing happens. I can still write on the chat and I can see what others write. Its happening sometimes in every 5 minutes, sometimes just a few times a day, so it is totally random. Lately so in the last 2-3 days it’s actually unplayable like happening 100 times a day.
I contacted our new ISP with this issue and they told me that they don’t see any problems in my connection so it’s not their fault.
I’ve read the forums about this and got some info about it, so we ran a few mtr tests and pathping tests also. Can someone please help me to understand what is going on? We want to play again but actually it is impossible like this…
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 0 1195 1195 0 0 8 0
192.168.100.1 - 1 1191 1190 0 0 30 2
10.0.0.1 - 0 1195 1195 1 2 17 2
No response from host - 100 240 0 0 0 0 0
No response from host - 100 240 0 0 0 0 0
et-2.dr01.iii.digicable.hu - 0 1194 1194 3 4 47 4
No response from host - 100 240 0 0 0 0 0
bb01.budapesta.rdsnet.ro - 0 1195 1195 2 3 99 3
No response from host - 100 240 0 0 0 0 0
195.66.226.234 - 1 1187 1185 40 44 109 99
ae1-br01-eqld5.as57976net - 2 1119 1101 40 99 3490 60
No response from host - 100 240 0 0 0 0 0
137.221.78.85 - 0 1195 1195 41 44 180 42
137.221.66.43 - 1 1187 1185 45 46 83 46
185.60.112.157 - 0 1195 1195 41 42 60 42
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Here is another:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.100.1 - 1 122 121 0 0 3 0
10.0.0.1 - 0 125 125 2 2 16 2
No response from host - 100 26 0 0 0 0 0
No response from host - 100 26 0 0 0 0 0
et-2.dr01.iii.digicable.hu - 0 125 125 3 5 34 3
No response from host - 100 26 0 0 0 0 0
bb01.budapesta.rdsnet.ro - 0 125 125 2 4 35 2
No response from host - 100 26 0 0 0 0 0
195.66.226.234 - 0 125 125 40 44 100 41
ae1-br01-eqld5.as57976net - 14 79 68 0 219 4036 181
No response from host - 100 26 0 0 0 0 0
137.221.78.85 - 0 125 125 41 45 134 42
137.221.66.43 - 0 125 125 45 45 59 45
185.60.112.157 - 0 125 125 41 42 53 42
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

And here is a pathping if it’s any good:
Tracing route to 185.60.112.157 over a maximum of 30 hops

0 DESKTOP-0IQ7SD2 [192.168.100.3]
1 192.168.100.1
2 10.0.0.1
3 * * *
Computing statistics for 50 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-0IQ7SD2 [192.168.100.3]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.100.1
100/ 100 =100% |
2 — 100/ 100 =100% 0/ 100 = 0% 10.0.0.1

Trace complete.

I can’t read much out of these so please help me if you can. Thank you in advance!

2

Hey,

First of all I always suggest mentioning country and name of your ISP to help recognize patterns of local problems.

Have you tried turning off your router for 10 minutes like suggested here:

It usually helps me when I have connection problems.

About your diagnostic results I believe EU wow has 3 different IPs (different databases I believe) so you have to run your tests for all 3.

Another thing you can provide besides a pathping is a traceroute

I believe you can provide pastebin.com links if you don’t want to inflate your topic with test results (can make it a bit harder to read).

If you don’t want to, then I suggest putting your pathping and traceroute results in a code block (between [code][/code]) so you won’t lose all the extra spaces that make them more readable (WinMTR seems to output a format that creates a table so it seems fine).

3

Also some stuff you can do yourself while waiting for support to reply that might resolve the issue: