I have tried multiple times to add a South African number to my account. I have had this number for about 20 years. It works everywhere else for SMS and OTP notifications (Microsoft, AWS, etc…), but for some reason I keep getting an error that says something like “Please use a post-paid number” on Battle.net.
After attempting to enter my number multiple times over multiple days I also tried to use my wife’s number but received the same error. I then found a second number I have had for nearly as long as my main number, but still get the same error. It’s even on a different network/service provider.
Suspicious of whether Blizzard actually supports South Africa I asked a few friends and colleagues if I can test their numbers and EVERY number gave the same error. Their support however insists that South Africa is supported.
After a lot of back and forth with support the only answer I keep getting is “We recommend contacting your service provider”. This answer seems completely nonsensical. They won’t give me further details about the error, but apparently my service provider needs to fix this unknown error. Can you imagine how that conversation with my service provider will go?!
Has anyone been in a similar situation and found a workaround or solution? I would love to be able to create groups for M+, but without an authenticator I am stuck.
Right now I am extremely suspicious if South Africa is actually supported. If it is, then why would 10 numbers across multiple service providers all fail?
“Post-paid” means a phone with a contract, rather than a pre-paid phone. My guess is that Blizzards systems think that you’re using a pay-as-you-go phone, or a burner.
I think that’s the problem too, but they just can’t tell me how to fix it. Phoned my service provider and confirmed it is shown as contract. Even offered to send copy of contract to Blizzard, but then got the generic response of “we cant update it”.
Think they using Telesign for the confirmation. Even considering reaching out to them.
Hey there Karfoefel,
I’m sorry to hear about the trouble you’ve had with this, and I’m afraid I can only confirm that there isn’t anything else Blizzard support can do to help.
I can see you’ve already tried a few different numbers, which is really all you can do, outside of waiting and trying again in the future.
No doubt you would have seen it already, but for anyone else looking for more info about this we have as support article as well here:
I hope you can still find a working number/provider, or that your current number will be supported soon!
Yeah yeah… i have seen the copy and paste answer a 100 times.
This is completely insane to me. The problem is clearly on your side or the 3rd party you are using side. However no one has taken the time to debug this with me, no one has bothered explaining the error, and no one has bothered giving me more details on the error. You are telling me to contact my service provider, but not telling me why? All you do is shift blame to the customer.
Now your solution is to hope and wait that my number one day becomes magically compatible.
As it stands I already cancelled my subscription. You are already preventing me from using some in game functionality. I would hate to invest more time and in the future you cut even more content because your system can’t accept my phone number for some unknown reason.