Gold gone from warband after withdrawal

Transfered 100k to from warband, didnt get the gold on my toon, but lost money in warband bank.

Then i reloaded and now it show the gold i got on that specific toon in warband bank. And it show that i cant watch items in bags because someone els on my account is using the warband…

Is this a common issue? And the hard way to even try to make a ticket to support is nearly impossible… Is this forum the only way, or is it item restoration ?