It is considered naming and shaming, not the “next” step as player reports are not taken on the forums. You can read the misconception here: Customer Service Information - #5 by Nenyasqi-2416. It would be any random player saying “That sleazy looking guy is a goldseller” on the forums.
Since you’ve already reported it through the ingame channels, it may be very well in the queue for review for investigation.
One of their “recent” actions is these against bots:
Actions Taken Against Unfair Gameplay They’ve in modern times been banning them in banwaves after a thorough investigation. Almost never on the spot.