long story short:
ran out of game time
bought more game time & got charged for it (I see -12.99€ in my bank app.), even got the “thank you” screen after my purchase.
Boot wow, get error that i need game time.
check battle net
Account still inactive, no mention of the new purchase in the transaction history tab.
Can’t play wow and im 13 € down the drain.
Rebooted everything and cleared each cache and cookie there is. Nothing helps.
Made a ticket but i figured this might be faster.
Nope. The forum workers are NOT GM’s and as such do not have access to accounts, characters, or payment systems.
You are gonna have to wait for a GM to respond to your ticket.
really?
Best 13 euros spent of my life thus far. Jeez.
Try buying gametime here instead: https://eu.shop.battle.net/en-gb/product/world-of-warcraft-game-time
Your money’s merely reserved and will be returned to you, may take some business days depending on bank as soon as they see your payment’s failed.
Even if they were GM’s, surely you can see that they wouldn’t be able to discuss payment related issues over a publicly readable forum?
I mean, HELLO? GDPR? Privacy? Data Protection?
Hiya Zinelas,
It sounds like your payment did not go through (Failed), please check your Transaction History to see what happened with your recent purchase (check the status).
What you see there is likely an authorization hold. In short: Your bank will reserve the requested funds for a payment when you try to purchase something, and checks the purchase afterwards to see if everything is ok. If it approves the purchase, the reserved funds are transferred over. If it does not, it releases those reserved funds back into your account.
For more information on that, have a look here or contact your bank for more information.
Have a few seconds to spare? Let me know how I’m doing!
Same here!, paid for 6 Months on one of my alt accs, and got Billed, but got 0 Gametime!.
Thats 65.94 Euro! taken but havent recieved what i bought!.
Hey Kazmodeus,
Have you confirmed in Transaction History that the purchase did complete? If it hasn’t completed then the payment hasn’t been received by us, and the notification of being billed is the payment provider temporarily reserving the funds and should release them back to you shortly. In these cases it’s best to speak with the bank or payment provider to find out why the payment didn’t go through so they can investigate further!
Yes i did Confirm the transaction History.
I feel completely Scammed.
Since my economy isn’t that big, so 65.94 Euros is ALOT of money for me.
Hey Kazmodeus,
We don’t have access to your payment history on the forum - but if the payment shows as completed and you don’t have game time it would be best to reach out to our support here.
Yeah i will contact the Payment Support instead, i know Forum GM’s cant do anything about the issue, but its good for everyone to know that there is Issues like this.
Even my friend had to pay Twice to get 1 month of gametime.
If you believe you have been scammed, then your correct course of action is to break off all contact with the scammers, report them to the police, and then engage a lawyer at your own expense to recover the amount of monies scammed off you.
Or.
You could stop being overly dramatic.
Just to clarify, the transaction history page will update over time, especially with subscriptions. It’s worth rechecking it before opening a ticket - if your friend was billed twice then checking the page here is a good start as Nenyasqi mentioned earlier!
same here i paid 9.99 and got this e-mail
Welcome to Azeroth ,xxxx
A World of Warcraft® Subscription - 1 Month has been added to your World of Warcraft account in the Europe region. Once any existing game time on your account runs out, you will be billed GBP 9.99 every month. You can cancel your subscription at any time from your [subscription management page]
but i have NO game time in account
Try buying gametime here instead:
Hi Trovlak. he’s sharing his issue at the right place and waiting for something to be done about it … so you can take your insecure bum outta here and stop the typical wanna be tough on the internet show.
You are posting in a thread that was from 10 months ago. There was no reason at all to bump this dead thread.