I encountered a graphical problem during the Azmerloth quest chain. Everything went upside down and it kicked me out of the game saying it was a connection problem. But no matter how many times I try, when I try to connect again, I see that my character has fallen in an area at the bottom of the map and the game kicks me out at that moment. At this point the game is unplayable for me since cannot do anything. I need help urgently for this.
After touching one of the fires at the beginning of the Azmerloth area, my character started to move in reverse and suddenly fell under the playable field. I don’t know what I should do at this point. Maybe I can get rid of this if my character dies or something, but I don’t know. After experiencing this problem, I tried to enter the game by turning off all add-ons, but I can only see my character for 3-4 seconds; then the game kicks me out. It’s an interesting cycle. So that i cannot report the bug by in-game support.
Thanks in advance for your help. I’m waiting for your return. Hoping to get back into the game as soon as possible.
Best regards.