I think they were not honest. Otherwise we would have gotten our items back.
10 Likes
Nobody said that the items arenāt there, nobody said that the backup isnāt there. They only said that they have been packing up āitems that weāre able to -identify as lost by this process-ā. This could easily mean that they were simply not able to identify 99% of the other items which were also lost in the process.
Still not great, but given the amount of guilds, actions made to guild-banks, different time-lines, etc. I can somewhat understand that itās not super easy to identify items which were lost due to this bug.
However, when entire tabs simply disappear, it would make sense that this could be noticed. Not sure why this isnāt the case.
And donāt forget that we deal with relayed information, probably passed through some PR-representative when being directed from the development department to these GMs. In other words; we know nothing.
2 Likes
I havenāt had any items mailed back yet so itās hard to judge the severity but others that have had items restored did not have many restored at all. I had 7 tabs nearly completely full. Will there be compensation for the other items that the effort wonāt be put into to restore? I appreciate the difficulties of a data migration gone horribly horribly wrong, but this is really bad.
Again I need to wait to see what the result will be for my own items, but if the result is what Iāve seen a couple of others comment it being then the apology will really end up reading like the South Park āweāre sorryā parody.
7 Likes
This also reads to me as the typical scummy corporation move.
Release the news on Friday night, to see if you can ignore it by Monday or not.
And I still canāt believe they wouldnāt have back-ups thatās just inconceivable (we seen rollbacks).
What is more likely to be true: it would be a laborious undertaking to restore our items properly. So the moneymen decided its not worth the time and effort.
8 Likes
197 Rune Cloth, 12 DF Potions, 1 grey Mail boots item for mogging, a single healing potion for 2k lifeā¦ and thatās itā¦ Well played Blizz. I run the oldest established alliance guild on our realm. Tabs full of proff Mats from the past 18 years played , rare recipes and TBC mog items missing, a whole tab of āhard to getā vanity pets, a full tab of Island Expedition mog gear, a full tab of veteran potions , glyphs and herbs ā¦ not to mention personal memorabilia from my 8th guild tab ā¦
9 Likes
Of course, no one mentioned that, and naturally, this is a message from a community representative who doesnāt know exactly what happened to cause the data loss. However, for someone with professional experience in setting up and administering very large database systems, it is possible to make technical assumptions or consider how one would have approached the situation.
I donāt know how much you know about organically grown IT systems and the difficulties that can arise with them.
I would take a backup of the database and compare the content from before the incident with the content after it. Then I would check if there are any entries showing how this content might have been altered by other processes, such as player interactions during that time period. Logs are essential, and they can be searched automatically.
Since I donāt know the technical details, I can only speculate. My long experience as a DB2 administrator has taught me that even in distributed systems, multiple iterations of backups were taken with every intervention and migration, and that we did extensive testing beforehand. An unexpected error can still occur, and considering the brief mentions and other comments made over time in relation to the game, itās actually quite likely that something went wrong during testing or rollout. Iāve experienced this with an āorganicā infrastructure at a very large customer (more than 150,000 employees, not their clients!), and we handled the IT very cautiously due to the fragile structure.
Of course, the effort and the number of backups involved were substantial, and in the long term, this became an issue for the customer. Thatās why they eventually bit the bullet and had everything redone in parallel. It was a financial and personnel-intensive effort for that customer, which not everyone is willing or even able to undertake.
TL;DR The whole situation seems very chaotic, and itās likely that no one knows what will happen when the databases are touched or something is changed, and what will break next. My experience with an organically grown structure has shown me that it increasingly produced unexpected results and that the SQL queries became so long that a person could no longer easily read them. We had to structure them carefully to even get an understanding of what was being written or queried in the database.
3 Likes
No - because Guilds are not a part of Beta or PTR. It was inevitable that something like this would happen with essentially sub-standard test plans.
2 Likes
So what youāre saying with your experience - is that they couldnāt simply take the database from the backups, mount it elsewhere, see whatās in it, create an extract and replay that into a new sandbox database once they understood exactly where the error occurred to see what was left, and rinse and repeat until the correct resolution was achieved. And then replay that final 100% satisfactory iteration back into live.
Iām by no means a database-export, but I am involved enough to know that a lot of this can, technically, be fixable/enhanced/ā¦ but that itās almost always about the priorities given to the problems from the management layers (Software Engineer with Cloud-infrastructure responsibilities).
They literally mention āone of our maintenance processesā, that feels more like a nightly cleanup/backup/ā¦ process than a real test/migration-event. But nobody knows for real.
Feels more like a tool thatās been forgotten in the migration/testing-process, being incompatible and corrupting everything. But eh, itās all grasping straws and making assumptions.
Yes, there wonāt be a simple solution. But there is always a solution. However, I am sure it will be too costly in terms of manpower and other resources.
Oh, I missed the āmaintenance processā post. Still: Why would anyone let lose a maintenance script within a grown IT structure w/o having a proper backup? This is getting more āinterestingā by the hour.
2 Likes
I got some wool cloth and green tea leaves in the mail. I guess blizzard thinks thats a fair compensation for the 9 tabs they emptied on my 2 guild banks.
4 Likes
I can still see many logs what now is missing in the guild bank but no ingame mail from Blizzard. Looks more like its too expensive check each guild banks log for lost items compare to maybe some players quit about this issue.
1 Like
3 mails from Blizz, 2 grey items and 3 elemental motes. This is an insult. And the heads never took one minute of their time to even make an appology, that says something as well. If this would have happend in f.e. Final Fantasy, trust me the staff would work on that round the clock and you would have seen a huge compensation and appology. I love warcraft, always did but this is just a joke. And we dont even know if we can ever use the gb again, this may happen again.
5 Likes
Some guilds you are saying, but based on the feedback in the US and EU forum, not a single guild has received all their items in mail.
That means,
all guilds are not receiving all their stuff and itĀ“s not just āsomeā stuff, itĀ“s 90% or more of what was stored.
It is not your fault and we know that, but how is it possible that Blizzard as a company, the people you work for, is actually believing that this is a fair solution?
20 years of collecting stuff, is gone down the pipe and there is nothing coming from a billion dollar company, but some copper or or linen in a mail?
I am speechless!
13 Likes
So, we had Guild Bank all tabs full of materials, pets and everykind other stuff and what i got in email as Guild Masterā¦ is 522 Giant Dinosaur Bonesā¦ are you joking? We lost around 4-5 million in gold, extra to that we where afraid until now use again Guild Bankā¦ and still are.
I feel that big company like Blizzard dont care for their customers, we are little flyās they can slap and continue to live
9 Likes
Nothing was restored for my guild. Checked my mail, nothing.
2 Likes
This legit deserves some sort of discount on game time or something for the rest of my accountās existence. The amount of time I and my guild put into our materials and itemsā¦this is crazy.
6 Likes
This legit deserves some sort of discount on game time or something for the rest of my accountās existence. The amount of time I and my guild put into our materials and itemsā¦this is crazy. < would be fair to add gold to guild bank, as guild banks mostly not personal, giving GM a game time, would be unfairā¦
4 Likes
Well i āstillā have nothing on the 6 out of 7 tabs back, has the devils luck it was the only personal guild bank affectedā¦ but its has almost 2 full classic mats tabs and the 4 others from Outland mats, lich Cata and draenor expansions, all was organized, the sad thing is that almost everyting was farmend before a changed server with the previous GM a dwarve monk that the memories from a past person i changed for this Panda monkā¦ but none the same all was gone in a blink, since then i just enter the game with the char to see the bank and at the beggining to send the ticket and later to send the bug reportā¦
So now still in the waiting āgameāā¦ but my confidence in āorganizingā the DF stuff in other GB char is zeroā¦ And like many i hold off buying the D4 expansion until this problem has any resultsā¦
For all that still are in the āsame boatā lets see. Nad for the few blizz people that talk to us in the forum thanks for the little info.
3 Likes