Guild name reservation/reuse

Support Customer Support
1

Hiya.

Because of the “temporary” stop on all guild services, just as we were about to transfer realm, our guild members have essentially moved realm anyway. We are currently living in a temporary guild until we can transfer our guild from the old realm to the new.

We don’t want to lose that guild name - we’ve got multiple social media platforms, websites, discord, domain names, etc, all linked to that guild name, so having to change names would not only cause a major admin headache, but would also be costly.

My options seem to be to :

(a) just hope that guild transfers open up in the short term, and we manage to transfer and keep our guild name (which is currently available, but no guarantee it will stay that way);

(b) assume guild transfers will happen, but NOT in the short term, and create a placeholder guild of the same name on the new realm, in order to reserve that guild name; or

(c) assume guild transfers will NEVER open up again, at which point we would just have to create a replacement guild with the same guild name and suck it up that we’ve lost all that guild history.

My question is twofold.

Firstly - although I’m aware that no-one can tell me the current progress on guild services being fixed, I’m wondering if anyone could perhaps find out which one of the above three options is best for us? Bearing in mind that we really do not want to lose the guild history, or the guild name, but if there’s very little chance that we’ll be able to transfer the guild, one out of two aint bad.

Secondly, working on the assumption I’m not going to get an answer for the above, how does it work for guild names? If we create a guild with our normal guild name, on the new realm, and then transfers open up at some point in the future, how long would it take after we disbanded THAT guild, for us to be able to reuse that guild name? I’ve checked in the support pages, but I came across various options from 30 to 90 days, depending on what you read.

2

Hi! My advice here would be to make a temporary guild with your guild name to prevent anyone taking the name when you Transfer anyway, as guilds can be deleted easily enough this will prevent any sniping of your legacy. So option (B).

Also you’d be best to contact a GM ingame to get the guild names sorted out for the Transfer, my advice for now is once you’ve made the new guild have the Guild Master on the new realm reach out ingame so a GM can make a note of this matter for future reference. We definitely want you to be able to continue playing under your established Guild Name.

We don’t have an ETA on when the services will be available, and no timeline has been publically published. The plan is to still have guild services they just needed some streamlining and bug fixing.

3

Great. Thank you for that. We have actually already gone ahead and made a guild on the new realm with our guild name - we were really concerned about the consequences out of game in respect of money spent and time on admin, if we lost that name.

When you say we should reach out to a GM to get guild names sorted out for the transfer, and to make a note of the matter - sorry, what does that mean? What should we ask for? What would they be able to do to help?

Sorry for all the questions!

4

The best thing to do is to outline the situation in a ticket, mentioning that you’ve already been able to make Guild holding the intended name, and the GM team will be able to advise you on the options available.

5

Unfortunately I can’t mark BOTH answers as the solution, but thank you both anyway. I’ve raised a ticket to see if they can help in any way, but it was nice to have helpful responses, so thank you.

6

I raised a ticket … but there were no options available.

“The only thing we can suggest is to move the guild once the feature is reinabled. We would recommend disbanding the old guild before doing doing the move so you can keep the name.”

I don’t know what you guys meant above about making a ticket, and what you thought it would do … but essentially “nothing” appears to be the answer :stuck_out_tongue:

7

I would suggest you go to https://eu.battle.net/support/en/help/product/wow/181/187/solution and link this thread to tell them that you’ve been told to ticket.

8

Yes that’s what I did.

I suspect the first person didn’t bother reading the thread I linked (this one).

I replied stating that the guys here wouldn’t have told me to raise a ticket for no reason, so could they explain what it was, and the second person to reply explained it for me.

It’s a bit unfortunate sometimes that it takes several attempts to resolve tickets, simply because some don’t actually read, or understand, the reason for the ticket being raised. I do try to be very clear and give as much information as possible, but sometimes I get the feeling they’re just rushing through with stock answers. Which is fine, when a stock answer will work. But when it doesn’t (and having worked in CS myself, I know), it just creates more work.

Spend a little more time on the original question to give a good answer, means spending less time in the future revisiting the same issue. Of course on a per person basis, that may not be true … it may just be passing the “problem” on to someone else, but it’s not cost effective overall. After all … time is money, friend!!

Anyway … thank you everyone for your input. It is, of course, a situation not resolved how I would have liked, and I feel for everyone else wanting to move the guilds to other realms, especially when having to move from a dead realm, which isn’t their fault. But at least I know what is, and isn’t possible, and what sort of timelines are possible. Which is really all anyone can ask for.

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