The Escape from the Lich King step is currently bugged, the phase does not start. Sylvanas and Arthas are just standing there, not doing anything.
Tried on multiple characters, happened on every one. I thought maybe one shotting him was the problem but it was not that.
Looks like the thread on the US forums goes back MONTHS so it’s been the case for a long time now.
I did this last week and it worked without any problems. There was a moment when it got stuck but i reset the fight and it worked.
You understand that you need to talk to her before she starts running away, right?
I do. Nothing was interactable. I tabbed out and was googling and the encounter simply did not proceed as it was supposed to. So it’s definitely bugged for at least some people
I can confirm this happened to me too - it got stuck at the end with Jaina being strangulated by the Lich King.
Confirmed, Just did the whole event and it got stuck at the end with no way of completing. Filing a bug report, hoping it helps.
What’s worse, is it’s one of those problems that only seem to affect some people.
Which usually means it will not be fixed any time soon. I hope I’m wrong. D=
This dungeon is still bugged. Last encounter doesn’t work properly. Please fix.
Still Bugged as on 5th Oct. I need a piece for my transmog! Please fix this!
I did speak to her, but it still did not work. Did you try to damage The Lich King during the encounter?
This bug goes waaaaaaay back to 3.3 when it was first released, there was a lot of times the dungeon would bug out because Jaina/Sylvanas could not be interacted with. Sometimes after a /reload or a “teleport out and in” it would somehow clear the bug but not always.
Its sadly not very high on Blizzard’s list of priorities, far as they are concerned old dungeons stay in the past and are just an annoyance unless they want to recycle them for new content.
You can almost hear them say “eurgh, why arent you playing m+, we don’t even know where that dungeon is never mind what goes on in it”
Ooh I could watch that all day long 
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