Hello,
I feel the need to open this thread and point out an issue I’m having with a ticket, to be more precise, with how the ticket is handled.
I opened the ticket to debug an issue I had with my subscription renewal. I had one single payment method attached which I used to pay with for the last 2 years for everything on my Blizzard account. At the end of the last month, it was time for my WoW subscription to be renewed but the automatic renewal failed for some reason causing my bank account to be charged 9 times for the same amount(9 x 100+ Euros). I got back home from vacation, I opened a ticket and I received the generic message to try from a new browser, readd the payment method, etc. Doing that, I encountered a 500 - Internal server error page when the payment provider is suppose to redirect to the Shop page, this is AFTER the payment was successfully confirmed by both my banking app and the payment system on the Blizzard Shop. Checking my bank statement, I see the same issue reappearing, I was charged 4 times for the same payment this time.
I of course, replied to the ticket that the problem is persistent. I was instructed to call the bank which I did and they confirmed that transactions were blocked because the vendor(Blizzard) was performing the same transaction multiple times in a very short timeframe, blocking all transactions on fraud risk.
I added these details to the ticket and I got the following messages back…
[link removed]
What is happening with the Customer Support? Are you all replaced with bots now? Have bots finally overrun everything at Blizzard? Not just WoW?
I am trying to point out that you have a bug/issue with the payment system but your bots are hallucinating.
[Moderation note: link and ticket ID removed]