i don’t think you understand the issue, people are paying SUB so that servers are run properly, they clearly aren’t if a massive lag spike causes within minut over 2k deaths
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Solution is simply all to unsub. No money for them what so ever = no profit and they are forced to realize they need invest to earn.
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some people are too dumb to understand something so simple, no point arguing.
I’m gonna C/P the most reasonable take I’ve seen so far (credit to redditor JohnCavil):
Honestly Blizzard has to do something about this. I know they said they would never, but this is thousands, potentially tens of thousands of players who are instantly dead. It is unacceptable to just have everyone in combat die in an instant on a saturday morning and just be like “oh well”.
Even if they didn’t care about the people dying, many many people will quit because of this and they’re gonna lose a lot of subs.
They can not have appeals, which i agree with, but if everyone in combat on a server dies they just have to do a rollback honestly.
(In response to the “you agreed to the terms etc.” people)
Every rule has an exception and this is kind of getting into exception territory. A couple of events like this will completely kill hardcore. People will refuse to play if this is a regular thing that can happen.
Lets say half the server just instantly died cause of DC. Blizzard would undo that, and you know that. Everyone knows that. The question is what the threshold is.
If the database guy at blizzard just wiped the entire database of characters, do people think blizzard would just be like “ah yea sorry, we’re not rolling it back even though we could, sh*t happens”. Of course not. And all these people would be livid if that ever happened.
You have a rule, and then when something crazy happens like this you make an exception, making clear that it’s an exception in the case of a massive failure. This is standard business practice, but people act like ToS is like the tablets moses brought down from the mountain.
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Frankly, this is just not enough on blizzard side. I know we signed a disclaimer before playing, but nobody was expecting their servers to actively try to kill you multiple times a day. The objective reality is, to play Hardcore you need a monthly subscription. They are therefore, providing a paid server, and should be held responsible if the service is not to standard. They are using the disclaimer as a way to deflect blame in this matter, but the reality is, it is clearly their fault. Nobody would dare complain if their power cut. Nobody would complain if their own internet crashed. This is different. To clarify, my character is still alive personally, but i think they should put a rule that when faced with hard evidence (like video recording of someone’s bugged death) they should just restore the characters. The only reason why they wouldn’t is because this requires actual employees working in the office, and they thought that they would make some easy money by basically releasing Hardcore without actually putting in any work. There is literally nothing else that justify this behaviour. If they cared even a little about the players and not only about their money, they would make a rule that allowed resurrect provided that there was a petition with video evidence of the unfair death caused by the server. If they don’t, it’s because they’d rather save that extra penny than give you a reasonable experience. Change my mind.
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There are rules we all agree but those rules are broken in extreme cases like for example we all agree to obey laws in trafic if you go over speed limit you will get ticket maybe even jail time but if it’s life or death situation and police stop you for speeding they will not write you a ticket but instead they will help you continue speeding to hospital or what ever is your destination.
That ToS we all agreed to is there to end any argue in sporadic cases but in matter massive as this one is where over 4 days thousands died due to server issue that rule should be broken.
This is not some isolated case that you can say yes you agree to ToS this is disaster and should be dealt with in such a manner so people dont start leaving and when people start leaving in bulks it creates avalanche where more and more people leave and game is ruined. Don’t say that wont happen as we all witnessed it many times in past.
I believe that players would calm down and come to understanding if they get their chars back. Worst thing of all Blizzard refused to put any warning on launcher or anywhere else (refusing can be seen in last official post in this thread) so today thousands more died in that lag spike. Many people didn’t know at all that something is wrong with servers…
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I found it ridiculos that we are paying for a service that they fail to provide time to time. 
Shame on you Blizzard.
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It’s like Blizzard executed order 66.
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Roflmao :))))
Guys, do you think blizzard will somehow address the fact that there are a lot of characters you can’t log in to because it says “A character with that name already exists” ???
All they will do is a restart.
Beyond the acceptance of the conditions set by blizzard, people have the right to protest for a good service and declare unfair situations and more in a game which you pay per month.
These deaths for example are clearly unfair and evidence blizzard’s lack of preparation for hardcore servers. Without thinking too much I can think of several solutions to , for example a system of appealing deaths, fix bugs or mechanics that make people die through no fault of their own, for example dismount you from gryphon when there is lag, something that has happened since vanilla, should have been a priority before releasing the hardcore servers.
But I’m sure blizzard has the potential to study and fix these flaws.
Of course for people to trust blizzard again, they should at least try to fix the deaths by falling in flight, which are obviously unavoidable (you can avoid them using some features of the game for example levitate , but almost always the lag doesn’t let you do it and others like the feline form is not enough many times, this is my case). A lot of people go aways from keyboard on those flights which makes it more dangerous.
Blizzard is the only one that can make blizzard great again. The responsibility for this falls on their shoulders. People won’t forget that blizzard will not let go of this.
This isn’t lack of preparation, this is not treating Classic as a product.
To them, classic having only sub, not having token and store stuff, makes it low prio.
Vote with your wallet, if I die to dc, I know I’m out, plenty of good games to play. But alas, I was fortunate so far to get the few dcs outside of combat.
You did read the page that says “I agree” at the bottom when you make your character?
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Any global rollback will hurt the people which have achieved a good progress recently.
I think the solution is very simple here.
They should admit that there was a massive server issue which severety goes far beyond what people may have expected when accepted the HC rules.
Any chars that died during those 20 minutes of giga-lag are ressurected and restored if were rage-deleted (as we all know that they can restore deleted characters within 120 days since deletion). I would never believe that they can’t technically res your char if it died.
To prevent furhter petitions they can add the next statement: any complains about other server issues are not accepted, because only todays issue had a really oustanding scale of issue and receives a special treatment ignoring the usual rules.
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Blizzard is not supporting their product. This is grounds for contacting your bank and requesting a chargeback same as an Ebay seller delivering you an empty package.
imo they should take serious steps to fix these problems four days ago, when people started to experience a lot of lags and DC.
I think they already have.
The could ress but as the “I agree” page says, they never will.
Just becasue they won’t do what you want even though they warned you it might happen is not “not supporting” their product.
Those are people breaking the law, this is just terms and condition of a game.
My name in stiches its Simedisculpa i die for drop flying in lvl 31, no disconnected, 2 weeks for nothing xd support cant help me this error xd, i dont die playing world of warcraft, i die for free in impossible mechanic xd