High Latency

Whenever I start WoW, the ‘world’ latency is always HIGH, then it gradually comes down to Normal 150ms but after playing for 20 mins or even less sometimes, the ‘home’ latency increases and it goes back and forth. I’ll give some examples in few screenshots.
I’ve contacted my ISP straight away and they keep reassuring me that they’ve “Worked” on the issue and should be resolved but nothing changes.
Note: Sometimes, the ping is perfectly fine for an hour but then it spirals out of control and becomes unplayable.
Currently just standing afk in a zone my HOME is 1507ms and WORLD 4401ms

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