High World MS

Support Technical Support
1

Hi!

I wasn’t lucky enough to be one of those helped by Blizzard yesterday and I’m back to square one with not knowing what the problem is.

Is anyone able to tell me where the high world MS is coming from based on the below? It’s not terrible 100% of the time but it’s consistently bad enough that any group content is out of the question:

1 <1 ms <1 ms <1 ms 192.168.101.1
2 2 ms 2 ms 2 ms 41.193.72.236
3 * * * Request timed out.
4 2 ms 2 ms 3 ms 192.168.72.17
5 2 ms 2 ms 2 ms 192.168.72.18
6 3 ms 2 ms 5 ms 41.193.72.61
7 61 ms 61 ms 61 ms 77.246.59.164.liquidtelecom .net [77.246.59.164]
8 59 ms 60 ms 59 ms hu-0-0-0-3.lza-p3-jhb.liquidtelecom .net [41.175.242.4]
9 209 ms 206 ms 212 ms hu-0-0-0-1.lfr-p1-mrs.liquidtelecom .com [5.11.12.113]
10 236 ms 234 ms 234 ms 80.249.208.83
11 367 ms 380 ms 437 ms ae1-br01-eqam1.as57976 .net [137.221.78.33]
12 * * * Request timed out.
13 235 ms 233 ms 234 ms et-0-0-1-pe03-eqam3.as57976 .net [137.221.78.67]
14 242 ms 244 ms 244 ms 185.60.112.157

Hops 3 and 12 consistently time out and 11 is always a higher value than the others.

(Had to break the paste a little to get rid of links).

Any help would be appreciated.

2

very unstable for me too.

1 Like
3

The traceroute shows that latency starts increasing significantly at Hop 9 (5.11.12.113), likely where your ISP connects to international routes. Blizzard’s network (Hop 11 onward) also has a bit higher latency (~234 ms), but the jump at Hop 11 (~367 ms) suggests potential congestion or routing inefficiency at Blizzard’s edge.

The issue seems to be a mix of your ISP’s routing (Hop 9) and possible congestion at Blizzard’s network edge (Hop 11). Contact both for clarity.

4

Thank you!

I’m from South Africa so the increase in hop 9 was understandable to me. I usually play with 200 MS but it’s been jumping a lot higher. It’s better since they made the change that “wasn’t going to affect me” yesterday but it’s still not stable.

5

Its horrible. Happend after this reset. My FPS is so high at the moment . this is on blizzard side. Even the forum lags for me, no other games or site lags, only blizzard games and forums.