Not wanting to be that “glass half empty” guy, but I am afraid the blues here can only advise you to use the ticket system. The forums are not a replacement or extension of the in game ticket system and they cannot act from forum posts.
Phone callback is only available during certain hours and for specific issues of which I don’t think yours is one I am afraid. I don’t know if they are able/allowed to call you from the details in your ticket.
If you dont have another ticket open yet and it has got that bad, I would recommend you open another now.
Good luck.