No, they view reports of cheating. The rest are automatic, similar to some other mmo games. It has been an annoying problem in rated BGs and might become a problem in classic premade BGs too, since an entire team reports, for example, the FC or a healer with the right-click for a bad name, the game then disconnects the player having been reported because the criteria gets filled with X amount of reports within a given time, and forces a name change in the middle of the rated BG.
Reporting for spamming mutes the player, so when in the RBG it’s been a text-based team, having a player muted all of a sudden is socially toxic and cripples the teamwork immensely as well as leading to misunderstandings in pugs.
There’s no human oversight with these kinds of reports. The only time they actually view a case like this, is when the reported player makes a ticket to complain and then it gets reviewed. The people abusing the right-click reporting can get punished for this, but in subjective cases like with being reported for a bad player name then that’s not always something they take a stance on.
It’s also less likely they’ll get punished for abusing it if their statistics of using it doesn’t stand out, and there is no text-based “evidence” to go by, like if the premade only mentions it using 3rd party software such as Discord.
The people who are dumb enough to try to coordinate it using in-game chats are easy targets to punish though, since they’ve got server logs to go by.
idk if this counts as explaining an exploit or not, since they “technically” already have established a way to deal with it, albeit highly ineffective. It’s been a problem overlooked for years in RBGs, so don’t count on it being handled by the time classic BGs comes out (which is gonna be xrealm matchmaking btw).
It is obvious why game companies do these things though, since it’s very cost efficient.