Hello,
I sent ticket 16 days ago about one problem.
Kind GM decided to reach me (no templated messages).
He tried help me but he need to escalate ticket to approciate team.
Its 16 days… still no update on ticket . What should I do? Wait? Or remind myself to them, maybe they forgot?
They said it takes several days , not weeks or months.
They will get back to you when it’s sorted. If it’s game braking then get in touch again, but I doubt that it is.
Open another ticket, 16 days is unacceptable.
It completely depends on what the problem is, if it’s something only a Dev can fix then it will take far longer. Since we don’t know what it actually is that’s causing a problem we can’t say how long it will take.
It does not depend; ticket should not be open for 16 days with a customer left hanging not knowing what is going on.
They could escalate it to Phil Spencer for all anyone cares; an update needs to be provided in a timely manner. 2-3 days, okay, heck 4-5 days even, but definitely not 16 days of no feedback.
Sure, no need to be Karen, but the opposite of letting them walk all over people is also bad.
You have no idea, and neither do I, of what the actual problem is. It obviously isn’t something that will only take a quick fix.
They could have just reported a bug or it could literally be anything.
Not everything is an easy fix, and obviously in this case no news on it means there is no need to contact the OP.
Doesn’t matter, they should not leave anyone hanging for 16 days without an update.
The minimal courtesy would be an update of “we’re still working on it” and maybe the nature of delay if they are feeling generous.
There is no need to stan for a corp that just got handed 70 billion bucks, they should be able to do the minimal of half-decent customer support that follows up on tickets and not leave them unresolved or unanswered for half a month in the system.
I remember when tickets used to take half a month to be answered.
The update would be “no news yet” and it would be wasting their time that they could spend on someone else’s ticket, maybe one you open.
Exceptionally poor customer service is not unique to Activision-Blizzard and is not something to be understanding about either, especially not coming from a corporation that just got sold for a chill 70 billion dollars.
Maybe they could fork over 0.003% of that to improve their Customer Support.
Yes, customer should be updated in a reasonable time, even if it’s just “we’re still on it”, because then at least they won’t feel abandoned to the point they go to forums after half a month asking what to do.