It depends generally about what. Do not include personal details if you want to divulge.
If its about the GM conduct itself, once the ticket closes you’re asked to fill in a survey and you can put in your feedback. Do note, the GM has to follow policies so trying to hammer them about that won’t work.
About other feedback, like game suggestions, rule/policy suggestions you can fill it through the ingame suggestion box and it will land at the appropriate team. You will not receive a response through any of these channels but it will be read.
The survey is not ignored, if there are serious concerns or problems that matches what happened. As was noted: If feedback is given about a policy it will not be held against the GM, the survey is specifically about what happened between you and the GM interaction.
I play the game for a long long time, the costumer service gets worse and worse… They dont help with the issue, they close the tickets whenever they see fit … heck, 90% of the time it feels like its answered by a bot.
i filled out lots of surveys, my friends did… it still getting worse.
Whats especially mindblowing is that you need to wait up to 7 days for a reply, only to get a bot reply, so you have to wait up to 7 days again.
So either they ignore it or dont care… doesnt make a difference to me , their service sucks
don’t send tickets lol that’s useless for that . send mails to the upper bracket OR pr department of blizz if it’s really important. they probably won’t return to your mail but should be handled.
there’s absolutely no way of you knowing if it’s being ignored or not. i mean big companies like blizz usually have a quality control dept. that’s reviewing those stuff & taking actions accordingly but you can not know if that system is working or not since they don’t share any info about gms.
usually tho yes, those surveys are reviewed in bulk.
Years ago I was hacked (even happened while the GM was in live chat with me and I had an authenticator on and it blew their mind) - anyhoo, their responsiveness, knowledge etc were exceptional.
If your complaint is you can’t find a bulls testes for a quest or someone said something mean to you on the internet and you want the President to soothe you, you’re going to be out of luck. A ticket is essentially a formal communication / ‘complaint’ but some situations just don’t warrant the companies attention no matter how much the customer may scream and shout.
Theres no doubt their service isn’t what it used to be, thats cuts and cost pressure to make profits. Whether your expectations are too high or Blizz aren’t doing the basics is hard to say since we’ve been told nothing of your situation.
I am curios though how long ago as the last time I was contacted for a complaint was in MoP. Back then they contacted you in game and had a live chat with you about the issue. Since then I have never been contacted again.
Formal complaints are a thing and companies in many countries are required by law OR required by ISO standards, to provide an accessible form for customers to write them, and keep track of them.
But yeah as for the opener, it depends.
If it is gameplay related, it is not categorized as a formal complaint, but product feedback OR gameplay assistance, which is handled way differently (they assist you if it is within the parameters they can, and collect your feedback for the developers).
Formal complaints have nothing to do with the game by itself, but the company procedures, payment issues, support satisfaction, employee conduct and other such things. Generally anything that actually can affect legal department, the hr, or employees.