Hello,
some time ago one of our former members created a WoW Community in our name. Said Community has a wrong description, has only one member, nobody knew about it, nobody used it and even he forgot about it.
Since then the guy has changed servers and factions several times. And while we are still in good contact with him he can NOT edit or delete said Community.
We reported this Community ingame dozens of times with no luck. We have opened tickets just to be told that Gamemasters can’t do anything about it since “Communities are a Battle.net thing” and they have no access to them.
I even mailed the Blizzard Data Protection Team, hoping they can do something or at least point me to the right direction, but according to their answer "The issue you raised exceeds the capabilities of the Data Protection Team. "
So long story short, where and how do we get support for Battle.net itself?
Hey Thorell,
The Recruitment Message of a WoW Community can be edited by the character that wrote it, using the Community Settings button (via WoW only, this is not available in Classic). The owner should also be able to delete the Community.
If the owner of said Community is having issues with it, it would be best if they contacted us on their end.
As I already wrote (and as I told everyone before you) he can not edit or delete the community. Repeating what he should do and what is supposed to work doesn’t change a thing. And I’m really tired of hearing it.
Talking of being tired of hearing it. He contacted you. My Guildmaster contacted you. I contacted you. Several of our members contacted you - and by “contacted you” I mean we wrote tickets as there seems to be no other reliable way - but the only answer we get is from Game Masters and that they can not do anything when it comes to Communities.
We also reported the Community ingame several times. No success.
I wrote to DataPrivacy@blizzard.com and DPO@blizzard.com - No success
I wrote to support@blizzard.com and support@battle.net - No succes (and no success in these cases mean the adresses don’t even exists.
So please tell me, tell us, how, where and who do you think he/we “would be best to contact”?
I don’t see how those emails can help, the owner of the community needs to open a ticket and explain in detail what is going on.
Did you miss the part where I wrote that tickets didn’t help as Gamemasters can not do anything?
Then you are out of luck and no one can help. Unless of course the actual player who opened the community asks.
Did you try the battle.net tech support?
As I wrote, he (the player who created the community) opened tickets as well. The Gamemasters can not help.
What/where is Battle.net tech support?
My mistake, I can only find desktop app tech support.
But if it’s a Warcraft community then the battle.net support is not what you need.
Is there a reason you need to delete it?
I would think asking in a ticket to get it escalated to the communities team would be what is needed, and only the owner of the community can do that.
Generally speaking Thorell, you can post on these forums if you’d like to discuss an issue, or create a ticket. If the issue doesn’t involve your account, we would ask that the person directly affected contacts us, as third party reports make it harder / longer to investigate an issue (and we’re unable to take actions on someone else’s account).
As for the DPO, they do not deal with in-game issues.
What happens when they try to do that? A screenshot could also be helpful.
I was in Discord with the person lately. He locked through all of his chars. He can’t see himself as the owner, creator or member of the Community, therefore he can not edit or delete it.
He, as well as us, tried tickets and reporting the community in game. Nothing helps. The game masters who receive(d) the tickets unique answer was that they can not do anything when it comes to communities.
But I explained all of this and more several times now, in the tickets, in the reporting tool and even in this thread. You asking for a “screenshot of what happens”, when there is nothing that can happen cause he does not even have the option to do (edit/delete), tells me you either didn’t listen or didn’t understand.
But you can only ask a person only so much, especially when he’s not even in your guild any longer. At some point he has just given up because. I can understand it.
And because I can not act in that persons name all I asked for, all I wanted to know is who does the support for Battle.net itself and what is their contact. It’s obviously not tickets, they also don’t seem to react to the reporting tool and ofc I know DPO is wrong too but at this point it was our last straw and I hoped that they can maybe at least forward the problem.
If your friend has given up, I’m afraid there’s not much we could do here. I could suggest trying to find a different name for your Community, and / or sending a suggestion to our developers if you have any idea on how to change this feature.
I’m not sure about communities, but can they be passed to someone else?
I would think the first step would be to find out who actually can change the community.
Answers like these are the reason why people like him (and now me) give up.
There is a lot you (Blizzard) could do, like providing Email contacts to the right departments.
Instead you hide behind a ticket system, where the only people you can reach, after getting an automatic reply first that never ever helps, are Game Masters who already admitted that they can’t do anything,
or
using soulless forms to submit bugs or provide feedback, like the ingame report form, where getting an answer isn’t even a part of the whole process but also after submitting the problem a dozen times and waiting for months nothing happens at all.
They used to. But people abused those contacts to demand things that were either not that department, or not permitted anyway, thus clogging up the email system, so they stopped doing so. Thats why support@ no longer exists.