i did a raid and won the loot roll and waited to recieve it, however never got it in my mail so i put up a ticket and spoke to GM’s they said i should get it in mail but it never happened so they said put up a bug report. what do i do or is there nothing i can do
You did not mention whether if this was in Retail or Classic, so…
Missed Loot
While in Personal or Group Loot, loot items will be automatically pushed to your inventory if you win one. If your inventory is full or you are disconnected during the encounter, the Postmaster will send you the loot to your mailbox, with some limitations. Learn more in our Didn’t Receive Dungeon or Raid Loot support article.
There is no Personal Loot in WoW Classic. You must loot corpses yourself. If you skip a loot it will not be sent to your mailbox. Customer Support doesn’t assist with recovering skipped loot.
If it’s retail and you didn’t recieve it in mail then it’s bugged and you should submit a bug report.
If it’s Classic, you left the raid, but won the loot then it’s essentially lost and working as intended due how the old days worked. I recommend staying until the loot timer runs out.