I need help with a dead Hardcore character

[Deadbydc-doomhammer]

Hello I need some kind of feedback from Blizzard staff about this issue:

Yesterday while I was playing with my level 20 rogue in Stitches Hardcore the game suddenly disconnected from the server, then the reconnect button sent me directly to a 1800 players 1 hour login queue.

At the moment when I disconnected my rogue was in stealth and out of combat but more than an hour later when I finally could log in again he was dead, just like that, I will never know why or how.

Now I would like to ask Blizzard to revive my rogue for the following reasons:

1. I was disconnected from the game without a single warning and it was the first time that happened since I started playing Hardcore it was sudden surprise

2. I dont use any kind of addons and my internet connection has been stable 100% of the time

3. My rogue character was in stealth and out of combat

4. The reconnect button kicked me to a 1 hour long queue

This death is 100% totally Blizzard server platform fault and I could not have prevented it in any way, this was never my mistake.

I wanted to contact customer support but I simply dont know how, you see back in my time you could contact a GameMaster and solve this kind of issues fast and fair but it seems that more civilized era is long gone. I have tried diving in the hive that is the new support system but the best thing I have found about problems with hardcore characters is to send a bug report and so I did but that option has no tracking ticket or any kind of feedback.

I know I have my rights as a customer so I want to ask here for help and know if Hardcore is also going to be a wild west with no protection or warranties whatsoever against blatant techinical issues

Please help I wont stop until I get some kind of official response

[Thalissa-dragonfang]

Read the rules you has to accept every time you make new HC character. This is already covered there.
And sorry for your loss. It is hard, been there too.

[Korzel-mograine]

Create a new character and read the notice for your official response:
“Death is permanent for whatever the reason. This includes disconnections, lag, server outtages, gameplay bugs, or any other reason.”

[Elwydia-frostwolf]

Mimimimi. What a noob.

[Rymerino-silvermoon]

Since blizzard is known for questionable server quality, they covered this under the terms you accept when you make a HC char to avoid being swarmed by tickets due to poor server quality.

[Черница-flamegor]

Play on Nek’Rosh or ask Blizz for 3rd realm.

[Zhosh-venoxis]

stop cry

and

GO AGANE

[Dulce-zandalar-tribe]

Same thing happenned to me, unfortunately the only answer you’ll get from blizzard is : you accepted the terms.

Even if : YES for the money we pay we could expect decent hardware and support in case of failure.
But that’s an other story and blizzard did show time and time again that they prefer to focus on other problems.

(and it’s not counting on the haters…)

[Warlóór-steamwheedle-cartel]

@Dulce-zandalar-tribe

Same thing happenned to me, unfortunately the only answer you’ll get from blizzard is : you accepted the terms.

its literally covered in the terms accepted when you create the character. dont like it dont play

[Saneko-ragnaros (Saneko)]

@Deadbydc-doomhammer

I have my rights as a customer so I want to ask here for help and know if Hardcore is also going to be a wild west with no protection or warranties

Your rights were presented before you at entering the HC realm which states “this includes disconnections…”

Blizzard delivers the game “as is” and includes no such thing as warranties or further protection other then taking action against negative behaviour as usual.

As you’ve pressed “I agree” you accepted all terms on this extra stipulation and your toon’s soul belong to the Shadowlands.

[Saneko-ragnaros (Saneko)]

@Deadbydc-doomhammer

whatever the TOS is in a videogame I legally have the right as a customer to ask for a second opinion for any kind of problem

Then ask for the second opinion instead of insulting everyone whose opinion differs from yours including the company you need said opinion from.

Best of luck elsewhere, but other games have very restrictive terms on if and how they will help players.

[Zaggra-draenor]

Don’t worry, blizz will add soon ressurection token for only 49.99€

[Dulce-zandalar-tribe]

and queue pass priority for 29 a month

[Saneko-ragnaros (Saneko)]

Well I don’t know about this one as we have queues on the other realms sometimes.

[Dottie-thunderhorn (Dottie)]

@Deadbydc-doomhammer

Please help I wont stop until I get some kind of official response

You have Zero chance of getting your character ressed and if you keep asking your ticket privileges will be removed.

You read and agreed to the terms for Hardcore, you did read them right? Probably not, which is why you are whinging here.

[Черница-flamegor]

@Deadbydc-doomhammer

I have always thought hardcore was the wrong way to play WoW but I wanted to try a Classic fresh again

@Deadbydc-doomhammer

I will try to enjoy whatever I can from the time I have left and these scammers will never see any more money from me.

Till Blizz release SOM2 then… I meanwhile will be staying in this endless fresh for a while.

[Deadgary-silvermoon]

@Deadbydc-doomhammer

I legally have the right as a customer to ask for a second opinion

Are you sure on that…. Pretty sure that’s what a TOS is for, you know for you to acknowledge your rights as part of the agreement as consumer and seller…

[Shnux-hydraxian-waterlords]

You are playing a blizzard game. If it isnt unfair and garbage its not a blizzard game. Expect the worst and you wont be dissapointed.

[Elwydia-frostwolf]

Gee. Even my wife whined less than you during the birth of the child .

[Dottie-thunderhorn (Dottie)]

@Shnux-hydraxian-waterlords

If it isnt unfair and garbage its not a blizzard game.

So you’re saying that telling people what will happen before they even start playing if they die for any reason isn’t fair