Naming and shaming is not allowed on the forums. I have edited your post to remove the character names/server names. If you chose to ignore the forum code of conduct and include those names, actions can be taken on your account forum privileges.
Please refer to the forum guidelines and code of conduct for more information.
As for your first ticket, I’m sorry it dealt with as you expected, but please do keep your second ticket open and it will be answered as soon as possible.
How’s my driving? Let me know! https://www.surveymonkey.com/s/Hagut