Incompatible realms

Support Technical Support
1

Hello, ran into this on Retail servers yesterday. No issues on TBC Classic.

To not get stuck on first step of basic advice i am here to say that i have

  1. Closed all tasks in task manager related to WoW and Blizzard app

  2. Restarted PC

  3. Looked for an update
    4. Scanned and repaired
    5. Reinstalled
    6. Tried a VPN.
    7. Tried hotspot

2

Make sure your launcher is set to EU region (en-gb language) so you don’t get upates when NA realms update day before, that seems the be most common problem if updates are otherwise working fine.

3

Incompatible realms means that your game client is out of date.

This most often happens during server maintenance you you just need to wait for it to complete.

If maintenance is not underway - then your launcher may be stuck:

  1. Close Bnet
  2. Open Task manager and search for “agent.exe”
  3. Select any instance s of the above and use the End Task option to kill them
  4. Repeat 2+3 but for any instances of “wow.exe”
    5 Restart Bnet and give it a few minutes to sync up.