Infinite update loop in BNET client

Support Technical Support
1

I’ve just run into this now after being disconnected during (apparently) ongoing DDOS attacks.

After closing the WoW client, I can’t launch the game again. The launch button says “Update”, and clicking it makes the Battle.NET app start scanning game files. At the end of scanning, there’s another error with the “BLZBNTAGT00000BB8” error code. The button then just goes back to “Update”.

I tried everything suggested here to fix it;

  1. Uninstalled BNET
  2. Deleted all local temp data related to Blizzard or Battle.Net
  3. Deleted all .IDX files from the WoW data folder
  4. Restarted computer just because why not
  5. Redownloaded and installed BNET app

Still the issue persists, and it’s not possible to launch the game at all. Can somebody confirm if the game scanning step is now also failing due to the DDOS attack, and I just have to wait it out, or if this is a different issue. I’d really like to avoid redownloading the whole game.

There are no known issues with my network or computer and I’ve never experienced this before.

2

Have the same issue, did a scan and repair approximately 4 hours ago, after that i have been unable to access the game because it is stuck in an update which results in the same error, error code: BLZBNTAGT00000BB8

3

I am also experiencing this issue. I have created a ticket with Blizzard support and will report back if/when it gets resolved.

4

These are the best steps to help address this. Sadly, if it doesn’t get the game working you do need to reinstall :frowning:

I know this is not what you are hoping to hear but I hope that this is something you can do over night if bandwidth is an issue for you.

5

Thank you for the response Mosinathus.

I had the update/scanning loop issue even after uninstalling the game and even after reinstalling battlenet.

I found that exiting battlenet, deleting the entire WoW directory at least makes the ‘install’ button reappear instead of the ‘update’ button. I’ve chosen a new directory location for the installation too.

Hope this helps anyone out there with this issue.

6

I reinstalled the game as well, uninstalling from battle.net. This worked for me even with the same directory which had my old mods and screenshots intact.

The whole client is 72GB, so it’s just fortunate that I have good internet.

At least I got to test the play-while-downloading feature - which works flawlessly! You really only have to download until it says “playable” - which is only about 1GB - and you can launch the game. Assets are downloaded as you play and the download continues in the background.

7

Had this same bug happen to me too when I tried to scan and repair my wow file to maybe improve performance. Huge mistake.

None of the steps worked. Reinstalled bnet, ran bnet as admin… nothing. Got stonewalled to the point I’m here reinstalling 72gb again after 1.5 weeks and having to redo all addon settings again. Fun.