Initializing takes hours

Support Technical Support
1

Supposed to be a 300mb update completed in a minute or two, yet it takes hours. What gives?

3 Likes
2

I have the same problem, “Initializing… please wait”

4

blizzard’s CDNs are responding but you have 2 endpoints that return 404…
bgdl - backgrounddownload would be my guess…

http ://us.patch.battle.net: 1119/agent/bgdl?nocache=709065636
http ://us.patch.battle.net: 1119/ /agent

response:
GET http ://us.patch. battle.net:1119/agent/bgdl?nocache=709065636
404 Not Found (text/html)

they are not even trying to help…

the response message from the 404 is:
Not Found: No matched data for selector ‘v2/products/bna/bgdl’

5

Change the region to us

6

how would i do that from outside the game? launcher doesnt have region settings.

7

imgur.c om/a/d6X8npN

8

so sadly Laptiuca’s suggestion about the region swap didn’t work for me, but I was still wondering why I get failure when blizzard trying to reach ‘v2/products/bna/bgdl’

I think I found the answer…

from the log files found in “C:\ProgramData\Battle.net\Agent\Agent.8901\Logs”
file - bc-20241023T210756.log

[I 2024-10-23 21:08:07.0428] [tact] Adding server node 8. Server ‘blzddist1 -a.akamaihd.net’ | Address ‘82.166.201.184’
[I 2024-10-23 21:08:07.0429] [tact] Adding server node 9. Server ‘blzddist1 -a.akamaihd.net’ | Address ‘82.166.201.177’
[I 2024-10-23 21:08:07.0442] [tact] Adding server node 10. Server ‘level3 .ssl.blizzard.com’ | Address ‘82.166.201.177’
[I 2024-10-23 21:08:07.0442] [tact] Adding server node 11. Server ‘level3 .ssl.blizzard.com’ | Address ‘82.166.201.184’
[I 2024-10-23 21:08:07.0443] [tact] Adding server node 12. Server ‘us .cdn.blizzard.com’ | Address ‘137.221.64.8’
[I 2024-10-23 21:08:07.0443] [tact] Adding server node 13. Server ‘us .cdn.blizzard.com’ | Address ‘137.221.64.1’
[I 2024-10-23 21:08:07.0443] [tact] Adding server node 14. Server ‘us .cdn.blizzard.com’ | Address ‘137.221.64.3’
[I 2024-10-23 21:08:07.0444] [tact] Adding server node 15. Server ‘us .cdn.blizzard.com’ | Address ‘137.221.64.6’
[I 2024-10-23 21:08:07.0444] [tact] DNS resolution completed in 48ms.
[I 2024-10-23 21:08:07.0447] [casc] Scanning for KMT sequence numbers.
[I 2024-10-23 21:08:07.0466] [tact] Batch container file reservation took ‘0 ms’ -or- ‘0 s’
[E 2024-10-23 21:08:16.0389] [tact] 1/1 files failed during batch download.

file - AgentErrors-20241023T210828.log
[W 2024-10-23 21:08:28.0926] Failed to read db info from ‘C:/ProgramData/Battle.net/Agent/product.db.new’
[E 2024-10-23 21:08:28.0935] Invalid metadata hash given: 44a2d275e5c59c15652e8f75b61ecfd8
[E 2024-10-23 21:08:28.0935] Invalid metadata hash given: c9dc6de3a629d80327fc6e96256dd19e
[E 2024-10-23 21:08:28.0935] Invalid metadata hash given: 53020d32e1a25648c8e1eafd5771935f

other errors are:

file - AgentNGDP-20241023T210756.log

[I 2024-10-23 21:07:57.0577] Start Update of wow w/ tags (Windows x86_64 US? acct-ISR? geoip-IL? enUS speech?:Windows x86_64 US? acct-ISR? geoip-IL? enUS text?)
[I 2024-10-23 21:07:57.0801] Keyring initialized successfully with 1 keys.
[E 2024-10-23 21:08:06.0278] Failed to initialize the tact instance
[I 2024-10-23 21:08:07.0155] Start Update of wow w/ tags (Windows x86_64 US? acct-ISR? geoip-IL? enUS speech?:Windows x86_64 US? acct-ISR? geoip-IL? enUS text?)
[I 2024-10-23 21:08:07.0394] Keyring initialized successfully with 1 keys.
[E 2024-10-23 21:08:16.0389] Failed to initialize the tact instance

Failure Source:
EDITED:

in short:
trying to reach a file that doesn’t exist, with a suffix name “.new” while the one without the suffix holds the value with need

another log helps us shed some light on what’s going on

I bring to you
file - Agent-20241023T210828.log

[I 2024-10-23 21:08:28.0915] Agent started as non-Admin User
[I 2024-10-23 21:08:28.0916] Argument[0]: ‘–session=15898102094817486179’
[I 2024-10-23 21:08:28.0923] Initialize HttpProtocol Server Called
[I 2024-10-23 21:08:28.0925] Agent started on port #6881
[I 2024-10-23 21:08:28.0926] Attempting to read local game data and states from ‘C:/ProgramData/Battle.net/Agent/product.db’
[W 2024-10-23 21:08:28.0927] Failed to read Install Info from ‘C:/ProgramData/Battle.net/Agent/.build.info’
[W 2024-10-23 21:08:28.0927] Failed to read Install Info from ‘C:/Program Files (x86)/Battle.net/.build.info’
[W 2024-10-23 21:08:29.0064] Unable to acquire processName for PID 16896
[W 2024-10-23 21:08:29.0065] Authorizing client ‘’ (16896) for communication
[I 2024-10-23 21:08:29.0179] Handle Event: “update agent event”
[I 2024-10-23 21:08:29.0180] Handle Event: “version refresh event”
[I 2024-10-23 21:08:29.0180] Checking Network Connection status to http ://us.patch.battle.net:1119/agent

product.db.new doesn’t exist BUT! product.db does exist… and it has the values we’re searching for…

agent - 44a2d275e5c59c15652e8f75b61ecfd8
bna - c9dc6de3a629d80327fc6e96256dd19e
wow - 53020d32e1a25648c8e1eafd5771935f

after this what it tries to do is the update agent event + version refresh event
it does some requests and gets 200
and the last part is the update
it tries to call update and fails multiple times

start:
[I 2024-10-23 21:08:29.0210] Request GET /agent
Response 200 (148.1090 ms):

[I 2024-10-23 21:08:29.0211] Request GET /update/wow
Response 404 (0.0130 ms): {}

[I 2024-10-23 21:08:29.0222] Request POST /update {
“priority”: {
“insert_at_head”: false,
“value”: 699
},
“uid”: “wow”
}
Response 200 (0.5930 ms): {
“response_uri”: “/update/wow”,
“result_uri”: “/game/wow”
}
[I 2024-10-23 21:08:29.0223] Request GET /update/wow
Response 200 (0.3280 ms):
[I 2024-10-23 21:08:29.0224] Request GET /gamesession
Response 200 (0.0410 ms): {}
[I 2024-10-23 21:08:29.0649] Network Connection Response to http ://us.patch.battle.net:1119/agent - CURL error: 0, Status Code: 404
[I 2024-10-23 21:08:30.0225] Request GET /update/wow
Response 200 (0.4010 ms):
[I 2024-10-23 21:08:30.0265] Executing operation: create_folder folderPath=“D:/Program Files (x86)/World of Warcraft/Data/”
[I 2024-10-23 21:08:30.0265] Executing operation: create_folder folderPath=“D:/Program Files (x86)/World of Warcraft/retail”
[I 2024-10-23 21:08:30.0726] Request GET /update/wow
Response 200 (0.3630 ms):
[I 2024-10-23 21:08:31.0727] Request GET /update/wow
Response 200 (0.3680 ms):
[I 2024-10-23 21:08:32.0823] Request GET /update/wow
Response 200 (0.3420 ms):

about 10 times that it does Request GET /update/wow
end:
[I 2024-10-23 21:08:48.0954] No Connected Clients detected: Shutting Down
[I 2024-10-23 21:08:49.0385] Agent is shutting down

maybe even something else?

1 Like
9

Solved the Issue!

run on CMD:

  • net stop winmgmt
  • winmgmt /resetrepository
  • net start winmgmt
1 Like
10

let me finish with a F YOU BLIZZARD!
F YOUR F’ING USELESS CUSTOMER SUPPORT
YOU ARE PURE GARBAGE!

never have I ever seen such a company that cares so LESS about their customers.
every bit of hate towards you is WELL DESERVED

11

Appreciate the support but is this an any% speedrun to get banned on the forums? :stuck_out_tongue:

12

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.