At least 75% of the support teamâs replies come from bots, not humans, and they contain links to completely useless issues. A human usually responds to the fourth or fifth ticket.
Yeah Blizz WoW support is practically nonexistent.
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It depends what you needed help with and if the templated reply to meet many similar questions actually did answer your question, but youâre just unsatisfied with it or not.
I have an inkling though after reading through the post.
Youâre reply added 0 value, youâre saying much and saying nothing at the same time mate. People are stating a reality, their experience which appears to be a higher rate than MVPs replying to defend blizz
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They are stating an misinformed opinion, which appears to happen more often indeed because those significantly outnumber the number of players actually posting what happens than what they think fits their own narrative.
Personal attacks arenât allowed on the forums. Please review the Code of Conduct before posting again.
Hey Figpucker,
Looking into this, I can confirm that you did in fact receive a response within a 24 hours of creating your ticket. You then replied to the game masterâs response, but appear to have abandoned your second ticket on your end.
As for your request, it looks like you made a typo in the text of your ticket, which may be why the game master was confused as to what you were asking for (the response did come from a game master).
If youâd like a refund for a service that you didnât use, you can do so online, you donât need to create a ticket for that. 
Thatâs not it works.
It may be possible to receive a different response after your original ticket, for different reasons, just like you could change the course of a conversation with someone as you provide different arguments, provide more information about your issue, or perform different troubleshooting steps before finding the solution.
Finally, and as always, please remember to follow the Code of Conduct when posting on the forums. Thank you.
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I have to disagree with the MVP and Blizz with your response(s) as, after reading this, ive a few times done a ticket with a unique query and got AI-like response. If this was or is a real GM, then they should be put back into training or asked to not be in a interactive position.
We are relying on too much AI and not enough common-sense wielding people in this day and age. AI is replacing jobs because companies too greedy as HR is a major expenditure of money.
Also iâd hope Yryadorne would check their post too⌠because â Thatâs not it works. â is not English grammar. Are you possibly AI ?
My idea of how it SHOULD work (for new tickets): get AI to generalise and then forward to the âlimited number of actual GMsâ.. but I think probably due to the OPâs experience, it was bugged ?
This is my opinion on this ever growing support issues with major companies investing into AI support tech.
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i think at this point that is the only way to get these clowns to listenâŚ
i just came back after a long break and now we are sitting here without talents and they just dont give a crapâŚ
blizzard at this point is just a pile of worthless pathetic clownsâŚ
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how about you clowns bring the talent trees back instead of swinging your blizzard balls here?
abolutely pathetic what blizzard turned intoâŚ
disgustingâŚ
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i hate people like this⌠bu**licking moronsâŚ
Nothing offensive or untoward about the ops comment so not sure why itâs censored.
People are confusing the low skill, low wage, low IQ foreign outsourced workers answering tickets for pennies. Check my tickets where im getting copy and paste responses and links to retail wowhead posts when Iâm asking questions about darkmoon faire in classic cata at the time, like why the chest is missing its supposed to spawn every 3 hour period, the darkmoon fair version in the game at the time wasnât supposed to be till mop pre-patch and it felt like a buggy live test prior it was a joke. after the support responses I was given I gave up on the darkmoon fair chest.
There is still a fraction of Blizzards user base that remember you could phone Blizzard, be on hold for 5 minutes if that and instantly speak to a native english GM who was also a GM in the game. They answered tickets within hours and it wasnât just a copy/pasta response it was a real human interaction where they whispered you in-game and dynamically discusses the issue and tried to resolve your problem within the rules of their framework, It was fantastic customer support.
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They made a typo⌠One min you ask for a real person then you jump on them for making a typo? Believe it or not humans make mistakes. Donât take Blizzards failings out on the employee.
I wasnt aiming to, just usually they check their work before they submit. To that Employee, my apologises, but my stance remains the same on Blizzard and their customer support ethics.
While I generally agree with OPâs complaint about support, here we have blue directly replying to a user with a very inappropriate name (swap letters around) without acting on it or nuking the thread in its roots. The greens who have taken up police job donât bring it up either.
The other day there was a discussion where someone was fearful over their name offending others and they couldnât receive a definite answer. They were told it is ultimately a judgement call from a human being.
What kind of message are you guys sending? It seems to me that nothing is being proactively moderated before it gets buried below a mountain of spam reports and even then the validity of such reports rarely gets double checked. More often than not, the name might be interpreted incorrectly turning a 2 minute long review into several weeks of discussions with different company representatives, all of which have their own unique opinions.
There is no support anymore and youâd receive an answer to a ticket by an AI generated response, this is sad but this is how Microsoft works sadly