Ok I thought I would create a post hoping that some one at blizzard with some brass balls will read this because sending a ticket in game is a waste of time because its always answered by incompetent GM who just copy and paste pages from the t & c page.
My account was silenced, this basically means that i cannot whisper any one in game chat i general or send mail etc, now to be honest it was annoying when this happen but the main reason i was so annoyed is because my son has a character on my account which he plays and has a lot of friends on there because playing the game helps him with his mental health and anxiety etc.
When i received the notification that it had been silenced for 7 days i appealed asking that if i was apparently abusive to someone in game then i had the right to know when and who to i also explained that my son played the game and with this silence he wouldn’t be able to talk to his friends online.
I waited 3 days for a A.I generated response so this annoyed me even more, i sent another ticket and waited another 2 days for the exact same response as the first.
Now I know for a fact that i hadn’t been abusive to any one all i do mainly is tell people to F ++++++ if they are being an idiot, but nothing abusive enough to warrant the silence, the very strange thing is though is that before this all happened i sent a ticket asking why the classic sod item restore page wasn’t working, and yes all i got back yet again was an A.I response , so the ticket i sent back was simply saying i was sick to death of receiving idiotic replies back from GM’s we pay a subscription things should work as intended, so to be honest i think that is the reason i was silenced, and not for being abusive, SO i would like this looking into because if we are suspended, silenced or banned then we have a right as a paying customer to see proof of the so called incident.
Someone is innocent until proven guilty.
GM’s are a waste of space, in vanilla they were great, they would whisper you in game and get your problem solved but now all i can say is USElESS!!!