Those self-service tools are unable to find any characters on Retail realms. Only Classic characters are available. I asked few persons from different WoW realms and IRL countries to check it, they have the same issue. I have found an old post about it, last comment was from blizzard in 2023, they said “they are looking into it”, and the thread was locked. Still looking? I’d like to get some updates.
Same here. Someone was asking on the wow subreddit, so I checked and also no retail servers appearing. No one can see retail that has checked.
Just to confirm, same issue here
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Hey all,
We’ve received reports of this this morning, and the bug has been escalated to our developers.
Thank you for your patience. 
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This should now be working again, if you want to try again. 
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Thank you!!! It’s all back up and running now 
