Item restoration doesn't work on certain characters

I’m trying to use item restoration. It works fine on my 60 main, but on other toons, such as this one I get this error every time:

Something went wrong on our end

An error has occurred. This may be a temporary error, so please try again later.

Blizzard Support Home

Error code:4b2ee291-d955-4b0c-aefd-34d587be6299

I’ve tried this on 4 different browsers (Chrome, Safari and Firefox) on 2 different platforms (PC and MacBook): logging out - clearing browser cache - logging in again. For at least 2 of my toons, item restoration simply doesn’t work.

Help.

Having the same issue. They have known about it for a while and are apparently working on it. The only advise I saw from blizzard was make a ticket and yes it has a 10 + day wait time

Just to echo the statement here, a ticket is the way to go if you run into this issue and can’t view items at all. If however you are getting this error after trying to restore an item, it is likely because you do not have the materials or Titan Residuum on your character to recover back. This only applies for disenchanted or scrapped items.

As for the wait time, it is a bit long at the moment but do note the 10 days being shown on the timer is an average and you may be seen much much quicker. Our support team is doing their very best during these times to get the queue response time down though.