Item Restoration not working


#1

Hello,

For the past few days I’ve been trying to restore a mistakenly disenchanted item using the WoW Item Restoration self-service portal. Unfortunately every attempt of accessing https://eu.battle.net/support/en/restoration/characters ends with:

Something went wrong on our end

An error has occurred. This may be a temporary error, so please try again later.

With a random GUID for the Error Code.

I’ve submitted a web ticket but have gotten no response so far.

No matter what browser I use, no matter if add-ons are disabled or enabled I keep getting the same error. Is the self-service portal broken for anyone else or just for my account?


(Ananda) #2

It seems to be working for me … can you try clearing your browser cache though, if you’ve tried different browsers, that may not be the problem. If that doesn’t work, I’m afraid you’ll need to wait for a response to your ticket.


#3

Thanks for testing. It might have something to do with my account having multiple WoW accounts under it, but it wasn’t a problem when I last used the Item Restoration a few months back…


#4

Heya,

My personal account has quite a few WoW accounts under it as well, and I can use the restoration service without any trouble. Could you try using a different browser completely? if you have several installed already, please make sure to refresh the cache first.


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#5

I’ve tried Chrome, Firefox on both Windows 10 and Linux. With add-ons, without add-ons, in private modes. All result in the same error.


#6

I’ve had the same error for the past couple of days, tried emptying the cache and using two different browsers but nothing seem to work.


#7

Thank you for trying that. In that case, please contact support directly so they can help out.


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#8

i got same error
Something went wrong on our end

An error has occurred. This may be a temporary error, so please try again later.
Blizzard Support Home

Error code:

a58e1750-591e-43c1-9a1b-603887e772e7


#10

So my ticket got a reply after 2 days of waiting: “try it in Internet Explorer lol”.

Edit:
While I got my item restored manually by a GM the Item Restoration system is still not working, but the issue has been escalated, apparently.

So the solution for now is to make a ticket whenever the system fails to work and wait a few days for your item…


#11

i got the same problem and i tried it with 3 diffrent browsers.


(Ananda) #12

Just for the future, when you make tickets for technical problems … or any problem really … it’s best to say exactly what you’ve already tried because, unless you do, the GM won’t know and will always suggest the basic stuff first.


(Storozhevoy) #13

Something went wrong on our end

An error has occurred. This may be a temporary error, so please try again later.

Blizzard Support Home

Error code:e95c0d12-acb0-41c1-84f1-9c779c3f6c3f

tried linux, windows ios, osx all the same erors with different browsers and os’es


#15

I’ve done that.

Also why does this forum keep switching characters every time I log in…


#16

Not working here either!

Something went wrong on our end

An error has occurred. This may be a temporary error, so please try again later.

[Blizzard Support Home](https://eu.battle.net/support/en/)

Error code:51f9a751-fb48-4586-b787-663a30987ed2

#17

Same, it haven’t been working for days. I’ve tried Edge, Internet Explorer and Chrome.


(Storozhevoy) #18

i contacted a gm he said

While I would honestly love to return the item to you, as it was sold to a vendor I cannot I am afraid to say. We have a self service system in place that can restore items when mistakenly sold or deleted that players can use in cases such as this.


#19

Not working here either, I tried internet explorer and chrome. Pretty sure it’s blizzard own end.


#20

https:// imgur. com /Gt8DuMH
You can check the image above (Dont forget to remove the spaces in the link)

By accident i disenchanted a pair of benthic gear on my Warrior.
First move was to log out from the game and head to the site.

I had an error in the beginning because i had sell the mats from disenchant as well.

So i had to re-buy the items for the restoration to work.

For example if you disenchant something and you want to restore it back , you must have the number of the materials required for that item.