Hi Folks, first post, so please be gentle…
I played WOW years ago, can’t remember when, but it wasn’t for very long as my three old characters were all under level 5 (all on an old server and had been renamed for some reason).
So I started a new character on a new server and played a bit through the Exile quest line until I was in Kul Tiras and did a handful of quests there, got to around level 20 I think.
I wanted to play through the original content first though and discovered that I could have chosen the original starting area instead of Exile, so I started another new character on yet another server and that is now my main character, which is currently level 34.
At some point I spoke to Audrey Burnhep in Stormwind, and she sold me a cat but didn’t offer any quests. I wasn’t aware of the pet line quests, so didn’t know there was an issue.
After a while as I levelled up, I got offered and completed the 4 intro pet quests from Marcus Jensen in Goldshire who after completing these sent me to go and see Audrey Burnhep.
When I arrived at Audrey, though, all she did was complete the go and see her quest but didn’t offer me Julia, The Pet Tamer.
At this point, I feel I should mention that before I did the pet quests from Marcus, I had at some point completely filled my quest log by accepting all the quests offered on the battle board in Goldshire and then Stormwind. Once I realized there was a limit to how many would fit in the log and I wouldn’t be doing any of these anytime soon, I decided to abandon them all.
I’m mentioning this as it’s not beyond the realms of impossibility that I already had the Audrey Burnhep quest amongst all those others without realizing it and simply abandoned it with all the others.
Anyway, now Audrey won’t give me Julia’s quest and Julia won’t battle me.
I spoke to a very helpful guide in game who travelled to various locations and checked various things with me and eventually suggested logging a ticket, which I did.
I’ve now been waiting over a week and had 4 responses, 1 auto generated and 3 from different GMs, none of whom appear to have properly read my ticket and all of whom have basically sent me to WOWHead to check variations of the same things, all of which I had done before logging the ticket and mentioned in my original request for help and none of which have solved the issue and I feel like I’m going round in circles as I’m pretty sure something on my account is broken that needs to be fixed at WOW’s end.
One other thing to note, the guide suggetsed starting a Horde alt to see what happens, and so I did, and that character was able to pick up the next quest to battle the first pet tamer as it should. However, I don’t want to level a different character for however long it will take just to fix this, I would like it fixed on my main character.
I guess at this point my question is, can this be fixed if I just wait long enough for a GM to read what I’m saying and look at it instead of sending me back to WOWHead or do I have to do this on an alt and if so how long does it take to do the pet quest line? I’m also reluctant to take this path as I’m not even sure if after the 6 or so starter battles I will then be able to switch back to my main and carry on or if I have to do this all on an alt because if that’s the case I certainly don’t want to do that.
Not sure if anyone official can look at my ticket but it’s EU87603668 if that helps?
Failing all of this, how do I get a refund?
Regards Jason.