Keep getting disconnected on classic (WOW51900319)

Happy-nethergarde-keep · June 21, 2020, 8:48pm

Hi, I keep getting random disconnects when playing Classic. It has been going on for several days now and varies in severity

I have already tried the suggested methods, but still the problem exists. What I did is:

Flush DNS
Restart Router
Delete all addons, play without
Reinstall all addons
Delete Addon manager (Twitch), play without
Reinstall Addon manager (Twitch)
Updated drivers, everything was up to date

Here are my WinMTR results:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

|cpc1133111-broo1-2-0-cust674.know.cable.virginm. net - 0 | 792 | 792 | 0 | 0 | 15 | 0 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

(Added a space to the link as I wasn’t allowed to post as was)

Stallnorth-argent-dawn · June 21, 2020, 9:35pm

This has being happening to me, only once a day or if I stay out of WoW for a couple of hours.

Stulxyma · June 22, 2020, 1:08pm

Heya, it may help if we could get a better idea of the system but we’ll need some system files. If you could get these files and provide them via pastebin it will help, and the WinMTR looks like it wasn’t showing anything, could you try to one of the other IPs on the page?

Happy-nethergarde-keep · June 22, 2020, 1:51pm

Thanks for getting back to me.

Here are the system files. I had to split them between two links as it was over the pastebin limit.

Part 1 - https:// pastebin. com/Zp4Kp0eZ
Part 2 - https:// pastebin. com/PzgpemhZ

In regards to WinMTR there are no IP’s on the list under host so I manually input my IP address. Reading back I now see I’ve been an idiot and I should have input the IP address given to me after I select which game I’m playing. Will try again!

Stulxyma · June 22, 2020, 1:55pm

If you put in your own IP, it just tests the connection to your own ip and not to our servers - which should (pending anything going REALLY badly) always come back ok. https://eu.battle.net/support/en/article/27780 on this page you can use the ones in the dropdown list - it’s good to create a separate test for each ip

Happy-nethergarde-keep · June 22, 2020, 4:09pm

Hello again. Here are the WinMTR results from all 3 IP’s

#1
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| routerlogin. net - 25 | 222 | 168 | 0 | 3 | 19 | 0 |

| 10.25.176.1 - 0 | 430 | 430 | 6 | 15 | 41 | 11 |

|renf-core-2b-xe-9115-0.network.virginmedia. net - 0 | 430 | 430 | 8 | 16 | 57 | 25 |

| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |

|86.85-254-62.static.virginmediabusiness. co. uk - 0 | 430 | 430 | 20 | 28 | 73 | 26 |

| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |

| uk-lon03a-ri1-ae-2-0.aorta. net - 0 | 430 | 430 | 20 | 30 | 82 | 41 |

| 213.46.175.254 - 1 | 426 | 425 | 0 | 34 | 92 | 33 |

| ae1-br01-eqld5.as57976. net - 2 | 390 | 383 | 25 | 98 | 4922 | 31 |

| et-0-0-2-br02-eqam1.as57976. net - 37 | 121 | 77 | 0 | 2812 | 4572 | 2420 |

| 137.221.78.83 - 1 | 426 | 425 | 0 | 37 | 150 | 33 |

| 185.60.112.157 - 2 | 411 | 406 | 0 | 33 | 69 | 31 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

#2
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| routerlogin. net - 31 | 199 | 139 | 0 | 3 | 32 | 1 |

| 10.25.176.1 - 0 | 433 | 433 | 7 | 17 | 50 | 18 |

|renf-core-2b-xe-9111-0.network.virginmedia. net - 0 | 433 | 433 | 8 | 19 | 55 | 26 |

| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |

|86.85-254-62.static.virginmediabusiness. co. uk - 0 | 433 | 433 | 20 | 30 | 75 | 23 |

| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |

| uk-lon03a-ri2-ae-5-0.aorta. net - 0 | 433 | 433 | 20 | 31 | 75 | 23 |

| 213.46.175.254 - 0 | 433 | 433 | 22 | 37 | 97 | 41 |

| ae1-br01-eqld5.as57976. net - 3 | 386 | 376 | 0 | 84 | 4074 | 34 |

| et-0-0-2-br02-eqam1.as57976. net - 37 | 122 | 77 | 0 | 2789 | 4704 | 2199 |

| 137.221.78.83 - 1 | 429 | 428 | 0 | 40 | 144 | 52 |

| 137.221.66.41 - 1 | 429 | 428 | 0 | 34 | 76 | 28 |

| 185.60.112.158 - 1 | 429 | 428 | 0 | 33 | 58 | 30 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

#3
|------------------------------------------------------------------------------------------|

| WinMTR statistics |

|------------------------------------------------|------|------|------|------|------|------|

| routerlogin. net - 31 | 198 | 137 | 0 | 2 | 17 | 0 |

| 10.25.176.1 - 0 | 434 | 434 | 7 | 16 | 47 | 10 |

|renf-core-2b-xe-9110-0.network.virginmedia. net - 0 | 434 | 434 | 7 | 17 | 61 | 12 |

| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |

|86.85-254-62.static.virginmediabusiness. co. uk - 0 | 434 | 434 | 20 | 29 | 77 | 28 |

| No response from host - 100 | 88 | 0 | 0 | 0 | 0 | 0 |

| uk-lon03a-ri2-ae-5-0.aorta. net - 0 | 434 | 434 | 20 | 30 | 77 | 35 |

| 213.46.175.254 - 0 | 434 | 434 | 21 | 33 | 153 | 35 |

| ae1-br02-eqld5.as57976. net - 1 | 430 | 429 | 0 | 42 | 145 | 32 |

| et-0-0-2-br02-eqpa4.as57976. net - 1 | 430 | 429 | 0 | 116 | 783 | 92 |

| be2-pe2-eqpa4.as57976. net - 1 | 430 | 429 | 0 | 38 | 67 | 31 |

| 185.60.114.159 - 1 | 430 | 429 | 0 | 39 | 73 | 33 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider