Killed aeonaxx but cant loot

hey there
me and my friend killed aeonaxx and i tag with taunt and we killed aeonaxx but the problem is my friend got the mount and for me i cant loot even i tag her with taunt and we in same group so what the problem why i cant loot her ? can u help me with that and give me my mount ?

Hi there Darksider,

For more information about this, check out the support article here:

I’m afraid support wouldn’t be able to manually verify or provide any missing loot though and I hope you can still get it another time.