Unfortunately there are no Devs in CS (they aren’t GMs either, so ticketing won’t help). If you want to reach the Devs you need to submit a bug report. They are done in game for the EU and will go direct to the right people but you won’t receive a reply.
To report a bug in-game:
Press Esc or click the ? button to open the menu.
Click Support.
Click Submit feedback or bug report.
Enter the details of the bug into the Submit a bug description box, making sure to follow the guidelines outlined on the submission form.
I’ve been doing this (reporting a bug) for 2 years every few months. Unfortunately, it doesn’t work at all - it’s idiotic that in order to fully enjoy something I’ve acquired years ago - I’d have to change race. On other races the animation works, only on orcs it’s bugged.
GM said to write on forums xd its really a joke as for customer service last months. Specially, that You cant click in ticket that it’s not resolved - only option is to mark it resolved…
I’m afraid that game masters can’t resolve this kind of bug, Sparta, so opening a ticket for this will not have the result that you’re looking for.
You can report report bugs on the US forums, or directly in-game if you don’t play or don’t have any character on a US account. You can find more information here, if necessary: